Midwest Auto Store

Pros: They are willing to sell you cars. They have an onsite shop Interior of the building is nice and welcoming They have a restaurant Cons: I have never had a more negative experience with another human being in my entire life. And I have never had a poor experience in my life working with someone (other than somebody made an honest mistake) They prey on the ignorant Get screamed at by the financial manager (Name: MJ) Get lied to by the paperwork filer Get lied to by the car salesman Charged 11% tax when sales tax is 6% Skipped story due to 4000 character limit Reflection after the fact: 1. Salesman basically claimed to not know company policy regarding outside financing 2. Salesman played nice guy as he did not do any negotiation. It was all left on the finance manager 3. Finance manager acted very nice when trying to sell warranty and provide "IOU" on the car. Later screams at me without having an adult conversation. 4. Find out later the car's windshield wiper fluid reservoir had a leak 5. Salesman claims that the shop inspected the car ahead of time, but could not provide any proof, because the shop was closed. But, I realize that he would have to have available proof if he knew these things ONLY AFTER I mentioned the problems to him. Also, the shop is owned by the dealership. Their records should be readily available considering they tout their awesome website is why they charge a $600 fee. 6. Paperwork filer actually just shook her head as a signal to the finance manager when she claimed she was going to ask about waiving the $600 fee. I was informed by another person in the dealership. Straight up lied to me. 7. There are several cameras in the dealership. Along with phones that can go on speaker. The finance manager sits in a higher up box tucked and hidden with screens on the inside. 8. Finance manager accused me asking too much. So, I looked up how and noticed that the dealer used several disrespectful negotiating tactics on me. - 1. Wasting time (making the buyer impatient and tired) - 2. Quickly going through paperwork - 3. Withholding any information on the fees until the very end - 4. Lying (verbal lies do not mean anything in court) - 5. Use good guy, bad guy technique - 6. Use non-verbal signals with each other to profile the buyers - 7. and more than I cannot recall at this time. You can search online for their techniques. They use them and more. - 9. The negative reviews from buyers: The dealer rudely replies to them with a high level of disrespect. - 10. The positive reviews from buyers: Give positive reviews because the salesman are super nice (Johnny, in particular). Again, the salesmen are the "nice guys". Many of the positive review buyers appeared to be fine with being played. One review even gave 5 stars because Johnny convinced them to spend $16,000 instead of $8,000. Not a promising review. - 11. The amount of $ in tax was 11% when sales tax is 6%. - 12. Again, I only write this because I have literally never had such a poor experience with another human being in my life and tend to be too forgiving. It's notable and I would never go back, and hope people do not go there. - 13. I have never left a negative review for anything other than this place. I am on my way to leave great reviews for some places that deserve it. - 14. This place is the embodiment of the used car salesman stereotype. - 15. Shop hear if you want to waste money. (Shortened to meet 4000 character limit)

The sales rep I worked with was concise and quick about helping me to find a vehicle to meet my criteria. He also took me straight to the vehicles instead or marching me around and didn't try to up sale me. He also checked in for an after-sale performance review based on my interaction and buyers experience.

Johnny Lee was greatly to work with, everyone in the facility were knowledgeable and a pleasure to work with.

Oly 1 star not option for neg.star they screwed me around and sold to someone else never do busines with these jerks.they are in my opion unreliable sales were terrible would not recommend

They try to charge me $600 for cleaning out the car which is half the price of what they wanted for the truck you got to be crazy it doesn't cost $600 to wash your car

This place was horrible. I talked to JR and was told there was no damage to the 2 cars I was looking at. He didn’t show up and both cars had rotten interior, smelled like a swamp inside, and rusted. They were both disgusting!!

Never got an email, call or anything back from them, very terrible business ethics if you ask me.

I went to the dealership to look at a Mercedes listed on their website. I found the car and several others I was interested in. I had a $9000 down payment and was ready to deal. I waited around for about 20 minutes and no one bothered to assist me so I left. Pretty disappointed I must say.

Everyone was very nice and never hassled us as all. We looked around peaceful and was given accurate information when we asked. When we found the perfect truck paper work was a breeze. 10/10

Advertised a vehicle as 4WD, when in fact it was AWD. Makes a world of difference on towing use option. First sales person polite professional, answered customers phone call questions. Two days later, second sales person polite, stating first sales person not available to continue with customer. Arrived at store, third sales person rude, dishonest and threw the first sales person under the bus, stating new employee "Not experienced enough" made error in vehicle statements. He (third sales person) treated customer disrespectful, insinuated customer was ignorant, so as to resolve car ad misrepresentation and fact discrepencey. Customer had cash in hand, but walked away from sale with peace of mind knowing this was the best decision under these circumstances. Cannot in good conscious recommend this company. .