Midwest Auto Store

SCAMMERS, BEWARE. CAme here looking at a used Jeep, offered cash they wouldn’t come off the price a dime and wanted me to pay 650$ in dealer charges.

Found out after buying car with cash I had to do my own title work and License. It took 2.5 weeks to get the papers to take to the DMV. Why so long?? Not sure why I paid a processing fee of $549. I had a talk with the title clerk at he office and she said this is how they do it for cash buys. Maybe you should not charge a processing fee then or make the amount less. Also a man standing in the office claimed he was the manager after I ask for the manager to talk to. Not!!! Website show a women is the manager. How dishonest was this. I suggest buyer beware of this Auto store.

we were looking to buy a 2012 caravan that they had for 8991 list price . we were going to pay that and the taxes .told we had a deal then o we need this charge and that charge added on . walked out .this is after driving from burlington ky , also after talking to salesman yes we can get the deal done.

What an absolute waste of time. The cars are never ready or available, despite calling ahead of time and setting up an appointment to view the car. The other cars that we looked at, were filthy, both inside and outside. Just an overall disappointing experience. I would never consider purchasing a car from this dealership again.

We just purchased a used car as a graduation gift. We had a very pleasant and smooth transaction. Kevin Lowe was very easy to deal with and no high pressure sales! We were in and out within an hour unlike most dealerships. We will buy from them again!

I would watch these guys offer guaranteed financing get you over there for hours then say no run u around something shady bout them guys

So i contacted this dealership to buy a van they wouldnt work with me on the price and turns out the were gonna scam me with a dealership fee. Of a total of $1879.65. Added to the price of the car. You see i had my own finace bank so they couldnt raise my rate and get that extra kick back so they invented something called a dealership fee and said every dealer charges this. So i call my husbands dealership and they said there is NO SUCH THING and they were scamming me so they could make up the difference of what they would have made off me by raising my interest rate which they claim they dont do! BUYERS BEWARE SCAM SCAM SCAM! Be smarter then the person you are gonna buy a car from ppl and do your homework! I spoke to Chelsea and Kevin at this dealership! Shame on you for scamming hard working Americans i pray Karma comes and bites you in the xxx!

Everyone was very nice and honest. They answered all my questions and then some. I called numerous times because I lived three hours away and they always called me right back and kept in touch.

I bought a vehicle from Midwest Auto Center in Florence Kentucky last August. I recently went back through my paper work to figure out why my loan was about 5,000 dollars higher than it should be. Came to find out that they added charges to my loan without my knowledge. They added a premier service contact to my loan of 2,430 dollars. They have also added another 2,000 dollars of “Other charges” to my loan. I was never told about any of this and they added it to my loan without my knowledge. Fine. So I went to their website to try to find emails so I can email my sales person and asked him about all this. Came to find out that the only contact they had was to send them a message. No employee nothing. Just send them a message. So I did. I had asked about the service contract. I contacted Service asking the same thing. Them my sales man contacts me through email. His name is Kevin. He was asking me what I needed. I told him I needed information about this Premier Service Contract. I have the emails saved for all this by the way. I gave them my address and asked that they mail a booklet and information on the Service Contract. I got it the next day. However, they also sent a paper that I would had signed when I was there back in August agreeing to this contract. The paper they sent me does not have my signature on it nor does it has the dealers signature on it. So I messaged back my sales man asking him to mail me a copy of the live ink copy of this contract. I just want proof that I really did sign this stuff. I also asked him about information about this tire and wheel protect. I also asked him to give me information on this 2,000 dollars of extra charges. I started emailing on March 26th. It is April 23th and 20 emails later I still have no got my information I requested. They are giving me the run around. Told me that it was mailed to me. But them mailed to the wrong address. I was a car sales man for a month and these people use the same system as I did. They have my address saved in their system. Plus, I even gave them my address at least three different times. The one that they claim they sent it to my neighbor’s house. Only problem is my neighbor would had given me that when they got it. So they never sent it. I even asked my neighbor and he told me he never got anything from Midwest Auto Center. I just wanted information on this stuff and they have failed to produced it. I had asked back in November about my title. No response from them. I asked for it twice. Then I went downtown Cincinnati to get my title. These guys are failing to produce the paper work I had requested. They are giving me the run around. I have an associate’s degree in Criminal Justice and this sounds very fishy to me. Like I had said they added things to my loan without my knowledge. I had asked them time and time again to mail me the paper work. Instead my sales man said he will email me the paper work. I check my spam folder time and time again and nothing is in it pertaining to this. I have all emails saved up. I had looked in the ratings and reviews on google and found a few similar comments as to what I am going through with these guys. I have asked time and time again for manager's email and he would not give it to me. I caught him in a lie too. I have contacted the Kentucky Attorney General and hopefully they will check these guys out. Still waiting for the paper work. They said they sent it a 4th time. But we will see. 2,000 dollars in "other charges" that they are not disclosing is very fishy. Everyone you need to be careful about these guys. Look over all your paper work.

This is the second time we have purchased a car from Midwest Auto Store. For some insane reason, we went to another big (dishonest) dealer for a car 3 weeks ago. One week after purchasing a car from them, we had a total transmission failure. $8000 later, we limped into Midwest Auto Store, hoping to somehow end the pain. Kevin Lowe set us up test driving several vehicles and then started the financing process in serious. Because of our situation, they proposed yet another vehicle, a 2015 Toyota Venza, that they would be able to fully warranty and put us the most right-side up as possible. We loved it and cemented the deal, leaving the big-dealer's lemon for them to deal with. Given that we have put a lot of miles on the car we bought last summer from them, we are pretty certain that we are back in a good place with this purchase. We will not go anywhere else when we buy another car unless we move to the other side of the country! If they don't have it, we don't want it.