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Heritage Mazda Towson

(1,721 reviews)
Visit Heritage Mazda Towson
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 881-6423 (877) 881-6423
Used (877) 881-2716 (877) 881-2716
Service (877) 881-0301 (877) 881-0301

Reviews

(1,721 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Mazda Towson from DealerRater.

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Best car buying experience!

Bo Hudson definitely takes the stress out of buying a vehicle! Everyone that I had contact with were friendly, knowledge and very helpful! Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear that Bo was able to assist you! Congratulations on your new vehicle! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels!

A newer, upgraded, prettier ride... Mazda 2017 Zoom zoom

It’s always a pleasure to go to Heritage for purchasing or servicing my car. I am getting a newer safer car with dealer warranty for same price. For 4 more years zoom zoom

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thanks for your feedback. We're happy you find it a pleasure to visit our dealership. We're looking forward to your next visit with us!

Friendly, professional experience

Heritage Mazda was the first dealership I visited. Being a conscientious consumer I visited 5 other dealerships. At the end of the day I knew without a doubt I would return to Heritage Mazda and buy my car from Craig. Craig is friendly, professional, and considerate. I was nervous about making such a large purchase, but Craig put me completely at ease. How refreshing! He listened carefully to my wish list of car features and price range, and helped me find the best car to check off all the boxes. I appreciate his help and I’m thankful for the positive experience at Heritage Mazda.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Kirsten, thank you so much for sharing your response to Craig's outstanding customer service! If you're ever in need of more help, please let us know!

Good job

Everyone at the dealership were very friendly. Austin, the salesman was extremely knowledgeable, took the time for an extended road test and to go over the vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Dj, we are glad Austin could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Austin is the best!

Austin made my car buying experience go smoothly. He was very knowledgeable. He's very professional and wanted me to have the best car driving experience. I'd reccomend him if you are looking for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Morgan, we are happy to hear Austin provided you with a smooth buying experience! Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!

Awesome sales and.purchase experience

Bo Hudson has sold us ours our third car in 6 years. An awesome experiwnce and representation of customer focus. Go to Heritage Towson any time you look for a Mazda. Ask for No.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Congratulations on another new car, Lois! We're so glad that our team provided such an awesome experience! We really appreciate your continued business with us, and we hope to see you again in the future! Take care!

Helpful, friendly service

Came in to have the battery replaced in my key. The key turned out to have a faulty part and would not close after being opened. Without any hassle, Jason replaced it, and was very friendly about it. He handled the situation in a very professional manner and I was thrilled by his level of service.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are so pleased you enjoyed your visit to Heritage Mazda Towson! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

Professional service, great experience

I chose to purchase a Mazda 3 from Heritage Mazda Towson and Ralph Price was my sales associate. He did a great job handling the sale and went the extra mile to make sure I got the car I wanted. I appreciate his easygoing, professional style, as well as the time he spent going over the car's features with me. Both the sales and financing experiences were very positive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi Ajames, thank you for taking the time to leave a review for us at Heritage Mazda Towson. We're happy that Ralph could meet your expectations! Congratulations on your new Mazda 3! We hope to be of service to you again! Safe travels!

It was a quick pocess

He was prompt and very detailed on the vehicle i was purchasing. Friendly and made sure that I was comfortable during the process of the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're glad to hear that our staff provided a friendly experience! If you ever have questions or needs, please let us know! Take care!

Great experience

Great experience at this dealership! Wouldrecommend any buyer to visit. Bo was knowledgeable &informative. went out of his way to help us get my dreamSUV

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

We're so glad that you had a great experience purchasing your SUV! We appreciate your business and recommendation, and if there is anything additional that we can do for you, please let us know! Take care!