Heritage Mazda Towson

Just wanted to give shout out to Will Johnson at Heritage Mazda in Towson. He was a very attentive, courteous and helpful salesperson in the process of purchasing my new Mazda. I would recommend working with Will highly!

Craig was great! Everything went very smooth. He also answered all of our questions and concerns about our purchase. He was also very respectful and curtious. A real pleasure doing business with.

From the moment I walked into the dealership the team was attentive without being overbearing. Craig was awesome in listening and then showing me the used vehicle I saw online. While showing me the features of the vehicle I came for, he was extremely knowledgeable of the subtle differences and benefits of the newer models. When I was ready to make the purchasing decision he did his best to streamline the process making the decision an easy one. One of the better purchasing experiences I have had. I would definitely recommend him and the team over at Heritage Towson.

I had the pleasure of meeting Ralph about 9 months ago, when I thought I was ready to purchase. Tuesday, December 19th , I phoned Ralph to let him know, the funding for purchase was coming through, but not in time for Christmas. I was hoping to give my wife a new Mazda. Well to make it quick, after I hung up from Ralph, I was disappointed I would not be able to get the car by Christmas. Well Ralph and a few other of Santa's helpers made a dream come true! Ralph called me back and said they had talked and had come up with a way for me to give my wife a new 2018 CX-9! So, today, Ralph made that dream come true and I will be giving my wife a new car this Christmas.Never and I mean NEVER have I been treated so respectfully at any dealership before.

In comparison to other dealerships, Heritage Mazda Towson had amazing customer service. I was treated with genuine respect and kindness from beginning to end which means a lot. It took minimal effort to get the kind of deal that I wanted from my trade in, these people really knew what they were doing and worked with me to get a deal I was comfortable with.

Went to test drive a cx5 highly anticipated for months. Was not disappointed from the moment we walked in. Salesman Greg informative friendly. No pressure. Finance part always painful but procedure smooth. Manager open and honest felt comfortable from start to finish. My expectations of the vehicle were surpassed and probably the deal was we because of the professional friendly persons employed at that dealership

I originally just came in to look around and compare; never thought that I'd actually be buying a car in just a few days. Buying a car can be a little stressful but Bo Hudson was there with me every step of the way! Mr. Bo was very helpful, understanding and even answered all hundred and one of our questions. He even went the extra mile and walked me through all the features of the car to make sure I knew where everything was! Most importantly he was patient! He really made me feel confident in the decision that I was making and I'm very grateful for that. AMAZING costumer service and a marvelous experience...!!! Thank you

After addressing having my Mazda CX5 maintenance servicing, and discovering the Owings Mills location had closed, I scheduled an appointment at the Towson/Lutherville location. Although I arrived earlier than expected, I was pleasantly greeted and referred to Bryan Williams who efficiently processed me in, answered all my questions, and gave me a timeframe for completion. (I was impressed with the professionalism of both of the employees at this "check-in" location!) Given that I always tend to wander through the new car showroom, I was then greeted by John Holliday and then Craig Chappell where conversations led to the possibility trading my current vehicle for the "enticing" new CX5 on the floor. I found both gentlemen very comfortable and professional to deal with, and Craig, particularly, well versed in questions regarding Mazda info, updates in vehicles, and what was available from this dealership. The end result was my visit to this Mazda location for service, ended up with my purchasing a brand new beautiful 2017 CX-5, I could not be more pleased with the outcome! My thanks to Mr(s) Chappell, Holliday, and Williams for their courtesy, professionalism, and for quite an unexpected pleasant experience. I would gladly furnish any addt'l feedback. *****

We are fans of Mazdas and had a good experience with Craig and John at heritage Mazda Timonium. We had done research online and our daughter identified a Mazda 3 iSport she was interested in. Even though it was evening, we took a test drive with Craig and she loved the car. John and I came to a reasonable price. Do your homework online; good experience at the dealership.

Ralph was excellent. He was extremely helpful and not pushy at all. He was very understanding of all my concerns. I would recommend him to anyone.