Reviews
Have been going to Gerald for years, think we have bought
Have been going to Gerald for years, think we have bought 10-11 cars. Ended up buying TWO cars in one day last week!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing Gerald Kia of North Aurora for your car purchases over the years, Jeff! We truly appreciate your loyalty and trust in us. It was a pleasure assisting you with buying two cars in one day last week. We look forward to serving you again in the future and appreciate you sharing your positive experience with us. Drive safely! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Everyone was smiling and pleasant.
Everyone was smiling and pleasant. It was a good atmosphere and felt comfortable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Thomas, for the 5-star review on CarsDotCom! We're thrilled to hear that you enjoyed your experience at Gerald Kia of North Aurora and felt comfortable with us. We appreciate your kind words and look forward to seeing you again. Drive safely! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience, very easy to express what I'm looking
Great experience, very easy to express what I'm looking for and they were able to find it for me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Bridget! I am thrilled to hear about your great experience at Gerald Kia of North Aurora. It's wonderful to know that we could easily understand and find exactly what you were looking for. I appreciate your kind words and look forward to assisting you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very friendly and helpful, Adil was excellent with the
Very friendly and helpful, Adil was excellent with the costumer service. Our expectations were exceeded
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Gerald Kia of North Aurora and for sharing your experience with us, Jorge. I am delighted to hear that Adil provided you with excellent customer service, exceeding your expectations. I appreciate your kind words and look forward to assisting you again in the future. Drive safely! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
My experience is a 20 out of 10!
My experience is a 20 out of 10! This is because my salesman, Adil, knows his inventory and because he listened to what I said I wanted and, even more importantly, understood what I needed. He and his sales manager, Chuck, were extremely committed to ensuring I was happy with my vehicle purchase. Rounding out my wonderful experience was the finance manager who ensured everything went smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the outstanding 5-star review! We are thrilled to hear about your exceptional experience with our team, especially with Adil and our finance manager. We pride ourselves on attentive service and listening to our customers' needs. We appreciate your recognition and look forward to welcoming you back to Gerald Kia of North Aurora in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Leased a Kia for 42 months, and ending up buying out the
Leased a Kia for 42 months, and ending up buying out the lease. Everybody during the process was extremely helpful. It’s a great place.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I am thrilled to hear about your positive experience at Gerald Kia of North Aurora. If you have any questions or need further assistance in the future, please do not hesitate to reach out. I appreciate your business and look forward to serving you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Everything was easy!
Everything was easy! I knew which car I wanted, gave the dealer all my information and they worked everything out. We text or talked on the phone to answer questions or get additional information. All I had to do was come in the next day to sign the paperwork. This was so convenient because I have a toddler and there was no way she would sit or stay at a dealership for hours on end. Really appreciate that the team was willing to do that for me!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Gerald Kia of North Aurora and for sharing your positive experience with us! We're thrilled to hear that our team made the car buying process easy and convenient for you, especially with your toddler. We aim to provide excellent service, and we're glad that we could accommodate your needs. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The service advisors are friendly and kept me informed
The service advisors are friendly and kept me informed throughout my service. My service was performed as quickly as it could be
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Anthony, for sharing your positive experience with us on CarsDotCom. We are delighted to hear that our service advisors provided friendly and informative service during your visit to Gerald Kia of North Aurora. We always strive to ensure efficient service without compromising quality. We look forward to welcoming you back in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The service team was friendly and professional.
The service team was friendly and professional. The oil change and recall service was performed faster than expected. I got all my questions answered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Henry, for sharing your positive experience with us at Gerald Kia of North Aurora! We pride ourselves on our friendly and professional service team, and we're thrilled to hear that your oil change and recall service were completed promptly. If you ever have more questions or need assistance, please don't hesitate to reach out. We look forward to welcoming you back again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I purchased a used Kia from a family member who never had
I purchased a used Kia from a family member who never had it serviced at a dealership. I chose Gerald Kia due to its proximity to Marmion academy where my son goes to high school. When I called to make an appt the receptionist was amazing - very customer service focused and everyone up to service advisor Gina was great. I was impressed!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Mary, for choosing Gerald Kia of North Aurora for your used Kia purchase! We are delighted to hear about your positive experience with our team, especially our exceptional receptionist and service advisor Gina. We strive to provide top-notch customer service, and we are thrilled that we could impress you. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com