Reviews
It was clean and everyone was extremely nice.
It was clean and everyone was extremely nice. Aldi sold me my car and was great!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear that you had a great experience at Gerald Kia of North Aurora. It's wonderful to know that Aldi provided excellent service and that you found everything to your satisfaction. We appreciate your feedback and look forward to seeing you again soon! Enjoy your new car! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
My recall repair was going to last longer than had been
My recall repair was going to last longer than had been communicated when scheduling the appt. The manager was able to secure a loaner for me due to the extended turnaround time. They also were able to connect with my extended warranty and secured coverage for additional wheel repair that was required to complete my alignment. The communication was also timely.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Mike! We’re glad to hear that our manager was able to secure a loaner vehicle for you and assist with your extended warranty coverage for the wheel repair. At Gerald Kia of North Aurora, we strive for excellent communication and service, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Adil, our sales rep was terrific.
Adil, our sales rep was terrific. We visited him 3-4 times over the past year and he was always knowledgeable and patient. Very friendly atmosphere inside the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful feedback! I'm thrilled to hear that Adil provided you with excellent service during your visits. At Gerald Kia of North Aurora, I strive to create a friendly and knowledgeable environment for our customers. I appreciate your support and look forward to welcoming you back soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Initially the appointment scheduler said my wait time
Initially the appointment scheduler said my wait time would be 1-3 hours, and no loaner would be available. So we had a hard time setting up a time. But when I contacted the service dept directly about the appt they told me they would be done 1- 1 1/2 hrs. And they were. SO the service dept should be held in high regard compared to appt people. Also appreciate the vacuuming and washing of the vehicle when it was ready.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Christopher, for sharing your experience with us. I appreciate your understanding regarding the initial wait time provided by our appointment scheduler. It’s great to hear that our service department delivered on their promise and that you were pleased with the vacuuming and washing of your vehicle. Your feedback helps us improve our services at Gerald Kia of North Aurora. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
When I got there I ask if I could add an oil change.
When I got there I ask if I could add an oil change. I had an unexpected trip out of town for a funeral and they were able to accommodate me. The young lady that helped me was pleasant and was very efficient. Kudos to her.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Gerald, for taking the time to share your experience! We're glad to hear that we could accommodate your request for an oil change during your unexpected trip. It's wonderful to know that the young lady who assisted you provided pleasant and efficient service. We appreciate your kind words and look forward to seeing you again at Gerald Kia of North Aurora! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Adil was very helpful, polite, and welcoming.
Adil was very helpful, polite, and welcoming. 10/10! would definitely recommend to friends and family.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear about your positive experience with Adil at Gerald Kia of North Aurora. Your recommendation means a lot to us, and we look forward to welcoming you and your friends and family in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Easy to make an appointment and offer a shuttle.
Easy to make an appointment and offer a shuttle. But they are often too busy to repair your vehical in one day, even the easy stuff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jason, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. If there is anything else you would like to discuss about your experience, please feel free to reach out to me directly. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Dept.
Service Dept. Is excellent… very efficient .. I had a horrible sales experience… thus the lower mark… service is a 10… recommending the dealership 0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We're glad to hear that you found our service department to be excellent and efficient. Your experience with the sales team is important to us, and we appreciate you sharing this information. We encourage you to reach out directly to Gerald Kia of North Aurora so we can understand your concerns better and work toward a solution. Your insights are valuable in helping us improve. Thank you again for your review. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The waiting area was nice and offered a place to work
The waiting area was nice and offered a place to work while waiting for my vehicle. The time it took to complete the services was less than originally promised.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Cindy! We're pleased to hear that you enjoyed our waiting area and found it conducive for working while waiting for your vehicle. It's great to know that we were able to complete your services in less time than anticipated. We appreciate your support and hope to assist you again at Gerald Kia of North Aurora! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A friendly and polite staff.
A friendly and polite staff. Clean and welcoming facility. Would recommend to friends and family.
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- Buying process —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! I appreciate your kind words about our friendly and polite staff and our clean, welcoming facility at Gerald Kia of North Aurora. It's wonderful to hear that you would recommend us to friends and family. I look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com