Kia of Vero Beach

Don't let Freddy Mitchell sell you a vehicle without looking at everything first... he'll lie to you

In 2022, I purchased a truck from Toyota Kia of Vero Beach using all my savings. As a single father of three, I desperately needed a vehicle for my kids, and the dealership required a co-signer, which meant I had to ask someone for help. From the very first day, the truck has caused me problems, and I have had to take it to the dealership multiple times. The engine has failed twice and has been replaced twice in less than two years. However, the dealership is unwilling to take responsibility or help me fix the issue, instead blaming me for the problems. One representative even told me it was not their fault once I left the lot, which I found very insulting and humiliating. I have reached out to everyone at the dealership, including the owner (Bob), general manager (Steve), operating manager, financial manager, service manager (Tim), and sales manager, but no one is willing to assist me. They have all dismissed my concerns. Instead, they suggested that I purchase another car and implied that I would have to make payments on both vehicles. Currently, I am paying $535 per month for a truck that is not working, and it will cost $6,000 to fix. I still owe $18,000 on the vehicle, which is a significant burden for me. I feel I have been treated horribly, and the dealership refuses to take responsibility for their faulty product. Unfortunately, I cannot afford to buy another vehicle, and my kids and I have been relying on rides and city buses. If you have any suggestions on what I can do, please email me at nccu05@live.com. Additionally, if you know the right person to contact, please advise. Should I consider hiring a lawyer to help resolve this situation?

They couldn’t care less about selling me a lemon. I understand the lemon isn’t their fault but they have yet to offer any help. They will just gaslight you if you have a true problem.

Treated with respect and there knowledge of the car and finance was great. Andrew helped me the most.

Mitchell was a great salesmen and I feel that he did all that I was expecting and more. Thanks Mitchell

A go to different Kia dealerships but this on in Vero Beach has the best customer service and friendliest staff ! Clean, fast, offer snacks and drinks . Very pleasant experience

The Service Dept. is great! The Service Advisors are very knowledgeable and always keep me informed of any issues found during inspections and repairs. Serg was especially helpful during my last visit. Kevin Summers is the most professional salesman I've ever encountered (2 vehicles purchased with his help in the last 6 years)

Really positive time spent working with Kevin Summers. He was very pleasant and extremely helpful - spent a lot of time with us finding the perfect model to meet our needs. He took a personal interest in our quest for a new car - we were very happy with the whole experience!

Prompt and courteous service, diligent technician, clean and hospitable waiting area, for a routine maintenance.

I highly recommend Vero Beach dealership. I bought my Kia Soul there and the was no pressure and they didn't hold me there forever like some dealerships. I found my car i wanted on their website and I called them and asked for an out the door price. When Iarrived there the paper was all done and it was the price I agreed on. The salesman was super helpful and very nice.