MINI of Stevens Creek

Came here because I have autonation oil changes from a recent car purchase. The people who helped me schedule and answered my questions were amazing. Coming to the facility was a bit confusing because there was no designated check in location like they have at the Toyota dealership. Once I was noticed the service employee was very quick and helpful. Loved that I got some video of my car showing me all the inspection points. When I got the text saying my car was ready for pick up I was a little confused on where to go and when I got there no one was in the office. Had to ask for help finding someone. Once that was sorted, I got my car quick and a receipt of the service rendered. Over all it was a positive experience and even with the wait, it was faster than the Toyota dealership.

Had an appointment to test drive a car we were interested in purchasing and we were never help. We let several people know we were there and who we were waiting for and he or anyone else ever helped us so we left after waiting for roughly 40 minutes.

I was very happy with the honest assessment of my issues and the patience he showed with my trepidation of what needed to happen next.

Have owned a Mini since 2005 and have had all 3 Minis serviced at STEVENS Creek for 20 years.. Andrew was helpful and knowledgeable being a former technician so with my current Mini, Patrice, who I’ve owned since 2017, it’s always a great experience to have it serviced and maintained. Patrice has a blue body, white roof, red mirror caps and is very beautiful and a dependable easy to park and fabulous to drive. I intend to keep Patrice well serviced for as long as possible.

My experience taking my car in for service has improved quite a bit in the last few years. I appreciate that Johny took the time to explain everything that was happening with my car and made sure to respect my time.

Thanks Roberto, you did an excellent job and kept me posted on the process. This is really ridiculous that the survey needs 25 words or more

Mustafa Cem Pamuk ,YOU are a HUGE ASSET TO THE COMANY! thank YOU! for YOUR best outstanding personality, the amazing respect YOU showed us from day one & More than any management in there

I tried to buy a car from them. The ad didn’t list that it was a rental. The salesman tried to tell me it was a company car back from a lease, but it wasn’t. My bank required to see the title to ensure it wasn’t salvaged. When I asked for them to provide it, they got very dodgy and came up with all kinds of excuses to not produce the title, (a huge red flag) I contacted another 2 dealers and neither had a problem sending me titles for their vehicles. We had agreed on a price, but they seemed too shady. They lost my business and I really wanted the car.

TERRIBLE, DECEITFUL DEALERSHIP - BUYER BEWARE - Signed agreement to purchase on Friday afternoon and filled out financing. Told that I had to go to local AutoNation following day to sign documents (3 hour round trip from my house). After arriving, they told me an hour later the document would not be ready until following week and I would have to drive back to the dealership again. The manager would not credit or compensate me for their mess-up. The manager told me they are losing money on the deal and that I should be thankful. I told them that it is unlikely they are losing money on the sale. He asked if I was calling him a liar and that it was offensive to say so. I told him strong men don't get insulted by what others say. He said was I am implying, that he is a weak man. I said you said that, not me. At that point he started threatening me saying that I am not strong, mumbling stuff and said we reserve the right to refuse service and we will not be selling you this car, good bye. Please take my experience and do not do business with these unethical people, most of which were foreign and without any sense of morality or doing the right thing.

TERRIBLE, DECEITFUL DEALERSHIP - BUYER BEWARE - Signed agreement to purchase on Friday afternoon and filled out financing. Told that I had to go to local AutoNation following day to sign documents (3 hour round trip from my house). After arriving, they told me an hour later the document would not be ready until following week and I would have to drive back to the dealership again. The manager would not credit or compensate me for their mess-up. The manager told me they are losing money on the deal and that I should be thankful. I told them that it is unlikely they are losing money on the sale. He asked if I was calling him a liar and that it was offensive to say so. I told him strong men don't get insulted by what others say. He said was I am implying, that he is a weak man. I said you said that, not me. At that point he started threatening me saying that I am not strong, mumbling stuff and said we reserve the right to refuse service and we will not be selling you this car, good bye. Please take my experience and do not do business with these unethical people, most of which were foreign and without any sense of morality or doing the right thing.