Reviews
MINI of Stevens Creek
I enjoy driving MINI CLUBMAN. Easy, stable, powerful, elegant, yet practical. Recently, its battery died. MINI of Stevens Creek provided us with excellent, professional service. They're customer oriented and provide thorough prompt service. Thank you MINI of Stevens Creek!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Akiko, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Mini Copper s -
Excellent experience with buying my Mini Copper! I pressure sales
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Neal, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent service !
No pressure sales - excellent experience. Great car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Neal, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My new toy ?
I ordered the Mini Cooper . It seems like no one inspect the car prior to release. I was told that it needs the software update. So, this will be the first issue and long trip to dealership. I hope it would be the last too
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Mr. Li
good experience for buying car. The sales team is very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Yuanyue, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Not very different from other car purchases
I got the car I wanted, so I did not need to be sold into it. The salesperson was like any other car salesperson, providing me the information I required in terms of pricing and interested in getting me to close the deal. Didn't offer to show me the car or explain anything about it. It was purely a transaction. That is the benefit of working with this brand I guess. Mini USA offers financing plans that are not offered through AutoNation. The salesperson could have been more upfront with that information, instead of repeatedly ignoring my question about a specific option. I was offered, as usual, the different options of prepaid services and insurances that dealers carry, which made the sales process a bit tedious and longer than ideal. A minor detail came up with one of the light frames and needed to be replaced. I emailed and texted the salesperson who sold me the car but never heard back from him. I ended up calling the dealer service department and got it fixed under warranty the day after, in about 45 min. The facilities are clean and nice, and the location is easy to get to. They also have the advantage of a limited number of dealers in the area, so for someone in the South Bay, this is the only Mini dealer (that I could recommend) in about 50 miles around. The car is new, so no experience to report about the service experience yet.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to leave us a response, Antony! If you have any further questions, please give us a call. We're always happy to help!
Stevens Creek Mini
Pleasant expensive. Oscar very helpful and knowledgeable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to leave us a response, Denise! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service!
I always love coming here! I worked with Hector and he kept me informed on everything that was going on with my car, which services were and were not necessary, how much everything would cost, and how long I would wait. He was very knowledgeable and friendly and the waiting area facility is always a comfortable place to be.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chelsea, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Stevens Creek. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
First Service @miniofstevenscreek
Awesome first service / customer service experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cole, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Best service EVER
Overall experience from the purchase to the service is A . Always been taken care of in a timely manner. Looking forward to coming by the next time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Louisa, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!