MINI of Stevens Creek

I bought a Mini Cooper Hard Top 4 Door on last Saturday and super happy with the car and the sales support. The sales executive Jaswant "Jesse" Bassi provided excellent information about the product. I was able to test drive 1.6 and 2.0 engines and finally chose the big brother. All the processes were finished quite efficiently and I was out with my new Mini. My all previous cars were "run of the mill" type but this one is different and makes me feel different.

Service coordinator was dismissive and rude. He did not make any suggestions regarding possible services needed. I asked for a loaner and was simply told no. No explanation.

Was taking my used Mini in for a recall service. They gave me a nice loaner car for the day mine was in the shop. It all went well except they forgot to get the key from me, which I assumed they didn't need as they are a dealer. Ooops. Went fine after I dropped the key off.

My experience at Mini of Stevens Creek was great! Huge selection of cars and Mariah was wonderful to work with. She was very helpful and easy going in my process of buying my Mini Cooper Sport. I would definitely tell friends about this place and have them request Mariah as their salesperson. Also Henry was very nice to work with in the financial area.

Trent Davlantis was very responsive, attentive and professional. I had a very good experience with him. He is a great asset to your organization. He explained everything thoroughly and made sure all my questions and concerns were answered.

Very accommodating , quick service and knowledgeable advisor(Jennifer ) .

My transmission blew out and I had to tow my car to MINI of Stevens Creek! Jennifer and Paul and their service team of techs were awesome! They explained everything thoroughly, Paul even took me into the shop to show what needed to be done, including other major repairs that was also needed and could be done at the same time. The whole repair job was pretty extensive and Jennifer was very mindful of my finances and worked with me to get everything done at a price I could afford. She really listened, handheld me through the entire process with constant updates, suggestions and feedback. Paul and his tech team were awesome! The cherry on top was that Jennifer heard me talk about my broken cupholder (original part is hard to get nowadays) at the beginning when we discussed all the estimated repairs. Because the replacement part was hard to get and expensive, I passed on the cupholder. When I picked up my beloved Mini, there was an installed brand new cupholder attached to my dashboard, courtesy of Jennifer! It totally made my day and touched my heart! Thank you Jennifer and Paul for the extra touch and going the extra mile, especially for an out of towner! Much appreciated and my Mini is running great, thanks to all of you. :-)

Trent gave a good service explained everything clearly and answered all of our questions. :)

My husband and I have invested many hours buying cars over the years and we can honestly say that Mariah and her team of Mini Experts truly moved into the #1 position of best buying experiences ever. We Love our Mini Clubman S and look forward to the many new ventures she will brings us.

I left my car at the MINI dealership to have my engine checked for a known defect in the timing chain. Service advisor was helpful in the condition assessment and in the explanation of repair needs. Timing chain was effectively deflected and had to be replaced. They also recommended extra maintenance services to be done soon. Got my car back in 2 days.