Reviews
Great service
The people were very nice and professionals. The salesman was great not pushy as some are. Costumer service was excellent to fact would consider coming back for my next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership, Warren. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you, and we look forward to your next visit! Best wishes, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great Service
My family and I had car problems on the road and when we returned to town we found out we had a family situation that we would need to leave for in less then 12 hours. During that time at home my Avenger (2nd car with a problem) window went down and would not go up, there was rain in the area. I called and spoke with Karl and he told me to bring it over. I dropped the car off at 7:30pm and Karl called me at midnight with a price to fix the window regulator. At 1:51am he left a message saying the car was ready and could be picked up in the morning. I picked up the car at 7:30 am and my family and I left for a four hour ride to meet our family obligation. Service like this and EXCELLENT customer service from Karl keep me coming back. Thank you Karl.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Philip, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that Karl provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best wishes, Napleton Clermont Chrysler Jeep Dodge RAM Team
Rude and ugly when were stranded on side of road
Had a flat tire in new Jeep Cherokee and when we called they were not helpful. Rude where we went in...worst service ever. We were insulted and treated poorly because (2 sisters ) out for a day of shopping did not have have their husband with them...we were treated poorly...insulted, put down and offered no help when we were stranded in a rain storm on the side of the road. The worst service ever....I am the sister who was visiting from Tallahassee, and I said " I am glad I just bought the 2015 Acura RDX"....Acura knows service.....Napleton was the worst excuse for customer service ever...don't go here. When you buy they are nice and promise the moon, but once you drive away,,,good luck,,,unless of course you have your husband with you.....they were the worst, especially the mouthy man in orange shirt in the service center when he announced he made $100k a year working their in the service department....I cant imagine how or why?????
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good mechanical work.
Charged the exact quoted amount, even though more parts were required. Listened to my input on the parts replacement and repair plan.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Napleton Clermont Chrysler Jeep Dodge RAM. If there is anything more that we can do please come back and see us again. Take care! Best wishes, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great service, Clean facilities
I loved the fact that i didnt even purchase my 2013 dodge challenger from Napelton Clermont Dealership, and was treated better. My service provider made sure that not only my vehicle was treated well but me as well. I was offered services that were not offered at my original dealership. Everyone was very friendly and treated me better than i expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and this review, Kariene. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything else we can assist you with in the future, please let us know. Best wishes, Napleton Clermont Chrysler Jeep Dodge RAM Team
Good food . bad shirts
Very good experience, Tom shared his lunch with me while I waited, so I was very hungry and that gesture was so appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Leon, and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Tom is a great asset and we're thankful to have him on our team. We appreciate your business! Best wishes, Napleton Clermont Chrysler Jeep Dodge RAM Team
Oil change coupon program is awesome so buy it now
I only wanted the oil change and no complimentary services. They listened and got me out on time. I will continue to bring my vehicle to Napleton
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roland, thank you so much for this review! We always have our customers best interest in terms of what they need and do not need for their car. We appreciate your business and hope to see you again at your next service visit! Best regards, The Napleton Clermont Chrysler Jeep Dodge RAM Team
Oil change and recall notice
The hours are excellent, i didn't have to wait longer then they said it would take, and everyone was nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jodie, thank you so much for the excellent review. Having our customers vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quick as possible. We thank you for your business and hope to see you again for your future automotive needs! Best regards, Napleton Clermont Chrysler Jeep Dodge RAM Team
dodge charger sxt
Claudia welcome us with a worm greedy. she knew every thing about the dodge I buy. Claudia is best. she is 10+ thanks leo c
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Leo, thank you so much for taking the time to leave this wonderful review. Claudia is a valuable member of our team and she will be grateful to read the nice comments you left her. If there is anything more that we can do please come back and see us again. Take care! Best regards, The Napleton Clermont Chrysler Jeep Dodge RAM Team
Phenomenal staff
Willing to help me out when other dealers turned me away. I was very happy with the work they did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kristopher, thank you so much for taking the time to leave this wonderful review. For all of our customers who walk through our doors we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Napleton Clermont Chrysler Jeep Dodge RAM Team