Automax Atlanta

I bought a $20,000 car from Atlanta Automax on Sept 2 from Automax Atlanta. Ramzi was nice and everything felt smooth. The car was for my wife, so she started driving it. I hadn’t really been in the car much, then on Oct. 3, we went to the DDS. While driving, I noticed a sound in the back right wheel well. I had to go on a work trip so on Oct 9 my wife went to our local mechanic to check out the car. Turns out the brake pads on all four tires were worn out, and there was rusting on the back right wheel well that was causing the noise. Our trusted mechanic did the fixes for way under market rate, costing a little over $500. I was surprised the brake pads were worn and was worried what else might need to be fixed, so I called Automax. I explained I had bought a car from them and was transferred to the manager, Tony. With Tony, I explained I was not looking for any payment I just wanted to know what had been inspected on the car prior to my purchasing. I asked if the cars are inspected prior to selling and he said “yes.” I think asked if he could send the inspection report and he started getting hostile. “This is more than 30 days, why are you calling me.” (It had been 38 days) I responded by saying, “Tony, I am not asking for any money and realize it is more than 30 days, can you please just send me the inspection report so I know what else I need to check out.” He responded by “I am not having this conversation.” and hung up on me. I called back and asked for someone else and calmly explained the situation. I asked this person if the cars are inspected prior to sale and was told: “I am not sure, they might be.” I asked if he could check, he said he would and would call me back. He never did. THEY DO NOT INSPECT THE CARS PRIOR TO PURCHASE. ONCE YOU ARE OFF THE LOT, THEY TREAT YOU LIKE THE ENEMY. Do not buy from them, or if you do insist that they take the car to your mechanic, get an inspection on Automax’s dime, and only if you are satisfied, buy the car from them, with caution. Ramzi, I am buying a second car this month. I am sorry you don’t get to sell it to me, but unfortunately, the culture at the top taints the entire organization. Craig Lockerd, I’d do some house cleaning at Automax Atlanta, 5034 Lawrenceville Hwy NW Lilburn, GA 30047

I bought a $20,000 car from Atlanta Automax on Sept 2 from Automax Atlanta. Ramzi was nice and everything felt smooth. The car was for my wife, so she started driving it. I hadn’t really been in the car much, then on Oct. 3, we went to the DDS. While driving, I noticed a sound in the back right wheel well. I had to go on a work trip so on Oct 9 my wife went to our local mechanic to check out the car. Turns out the brake pads on all four tires were worn out, and there was rusting on the back right wheel well that was causing the noise. Our trusted mechanic did the fixes for way under market rate, costing a little over $500. I was surprised the brake pads were worn and was worried what else might need to be fixed, so I called Automax. I explained I had bought a car from them and was transferred to the manager, Tony. With Tony, I explained I was not looking for any payment I just wanted to know what had been inspected on the car prior to my purchasing. I asked if the cars are inspected prior to selling and he said “yes.” I think asked if he could send the inspection report and he started getting hostile. “This is more than 30 days, why are you calling me.” (It had been 38 days) I responded by saying, “Tony, I am not asking for any money and realize it is more than 30 days, can you please just send me the inspection report so I know what else I need to check out.” He responded by “I am not having this conversation.” and hung up on me. I called back and asked for someone else and calmly explained the situation. I asked this person if the cars are inspected prior to sale and was told: “I am not sure, they might be.” I asked if he could check, he said he would and would call me back. He never did. THEY DO NOT INSPECT THE CARS PRIOR TO PURCHASE. ONCE YOU ARE OFF THE LOT, THEY TREAT YOU LIKE THE ENEMY. Do not buy from them, or if you do insist that they take the car to your mechanic, get an inspection on Automax’s dime, and only if you are satisfied, buy the car from them, with caution. Ramzi, I am buying a second car this month. I am sorry you don’t get to sell it to me, but unfortunately, the culture at the top taints the entire organization. Craig Lockerd, I’d do some house cleaning at Automax Atlanta, 5034 Lawrenceville Hwy NW Lilburn, GA 30047

STOP!!!!!!!! If you’re considering buying a car from here. Go to what I call a New or used dealership because you’ll end up paying the same amount. If you’re looking for something cheap that will breakdown on you then go ahead. DO NOT TRUST WHAT THE SALES AGENT TELLS YOU! Make sure you get a second opinion as the cars are poorly fixed accident cars that you can buy at auction and fix up your self at half the price!!! Please note the GREAT 2 year maintenance plane is at PARTICIPATING centres and not everywhere like they will like you to believe

We went here to buy a Ford Explorer they told us we were approved and we did all the paperwork. Then we get a call 3 days later saying the company that financed the truck said they can’t do it so we take the truck back then weeks later we are getting papers from different companies saying they ran our credit and why we were denied then my wife got a letter saying they tried to get us approved for a completely different truck that they don’t even have on there lot they are a joke and have bad cars I was glad we had to take the car back on the way back to their lot it started making a noise around 75mph and burned a lot of fuel

This dealership is a complete fraud. I put in an application for a specific car on 8/31. All of the employees gave me the run around anytime I would inquire about the process. I was finally told that I was approved for the loan on 9/4. I then immediately gave them a deposit in the amount of $2500 and signed a deposit slip where it denoted that I had purchased the car. I was given a monthy payment amount and was told that they needed to send me additional paper work. A day went by and no one contacted me in any way shape or form. After consistent calls to the dealership the same individual that handled my car application tod me that the car was sold to someone else. He stated that there was already an application on the car and he did not know. However, each time I called he said the car was available. I have not recieved my deposit back yet and I am in the process of following up with litigation. Do not buy from this dealership!!!

This dealership is a complete fraud. I put in an application for a specific car on 8/31. All of the employees gave me the run around anytime I would inquire about the process. I was finally told that I was approved for the loan on 9/4. I then immediately gave them a deposit in the amount of $2500 and signed a deposit slip where it denoted that I had purchased the car. I was given a monthy payment amount and was told that they needed to send me additional paper work. A day went by and no one contacted me in any way shape or form. After consistent calls to the dealership the same individual that handled my car application tod me that the car was sold to someone else. He stated that there was already an application on the car and he did not know. However, each time I called he said the car was available. I have not recieved my deposit back yet and I am in the process of following up with litigation. Do not buy from this dealership!!!

I had made a deposit on the car and paid for the car in full. I asked the sales person if there were any dings or dents on the car,and they had told me The car was clean no dings or dents. SAles person was called Kia. I had arranged for transportation of the car to be delivered at my address and as soon as the car was delivered I saw there was a ding and dent with rust at the bottom so I immediately called the dealership. They told me the manager had left for the day so I called back the next day. Upon speaking to the manager I told him I was not happy as the dealership had lied to me. I spoke to him and to put the cost of the damage which i thought was a very fair estimate to the owners. Upon speaking to the owners the manager told me they were not willing to help me in any way. The dealership has dismissed my complaint as they had my money and were proud of getting rid of a car that had obvious damage. In every way shape and form they have been deceitful!

I Walked in hoping to close a deal but they didn’t even take me out to look at the car I came in looking for

Let me start by saying I write reviews for most of my major business transactions, good or bad, and I was never asked to write this review. And, I understand some of the frustration of other customers who took the time to write a review - But, the car buying experience is almost always frustrating. That’s just a fact of life. And, I understand this isn’t a BMW dealership, or even Carmax for that matter. Most of these cars are probably bought at auction, and these cats hustling to get wheels off the lot, are hoping for the best too. I do not believe, in most cases, they are intentionally pushing bad cars on good people. That being said, my experience at Automax Atlanta today was nothing short of pleasant and stress free. Clincy was outstanding to work with! Mark, on the sale/finance side, worked with me to get me the price I really needed. The blonde lady handling the final paperwork, who’s name slips my mind, was absolutely delightful and knowledgeable. The guys in the shop handled some minor concerns on the spot. And, Hilary was happy to help Clincy & I get my car home AND take it to get emissions done. In fact, I walked into the dealership at 5:00 and my car was in my driveway by 7:00 tonight thanks to all of them! Bottom line, my family is in a tight spot right now. I didn’t need this to be an ordeal. And, it wasn’t. In fact, I had a half-dozen dealerships & dozens of cars lined up to waste a Saturday looking at. But, I decided not to, and leaned into Automax. Automax came through for me today. But, if some of the problems others have mentioned fall through the cracks regarding tags, title & such, I will be sure to update this review, if its actually the fault of Automax. You can be sure of that - But, I really do hope that’s not the case. Thank you Automax!

I had been all over the Metro area looking for a nice used car and got more than what I expected with AutoMax! I walked in the door and was greeted right away. I told the salesmen what I was looking for, test drove the car and moments later, we were signing the purchase contract. I appreciated their attention to detail in making sure I got what I wanted. A very beautiful car at a great price :)! Be sure to check them out!