Reviews
Worst dealership experience
I bought a vehicle from this dealership via online this year (May 2019). The salesperson Kia told me that after the sales transaction is done, the vehicle will be delivered within a week. Approximately 3 weeks and numerous phone calls later the vehicle arrived and the odometer read 600 miles more than what was supposed to be on the document sent to me. upon inspection of the vehicle, it obviously have a radiator leak and the coolant exploded all over the engine bay. I contacted the manager and discussed the issue in which they agreed to send me a radiator and $150 for the repair. the only thing I received was a cheap radiator. They also said they will send the second key fob but I never received it. After several calls and messages I still haven't seen the promised money or the second key fob. Sales person's name is Kia. Managers are Cleveland Tubbs and "Omar". I should've read the past reviews before dealing with this dealership. I'm currently researching on how I can take these guys to court. I have pictures of the radiator leak and also used the delivery driver as a witness on the odometer discrepancies. I highly suggest to future car buyers to stay away from these guys.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Car buyers stay away
I bought a vehicle from this dealership via online this year (may 2019). The salesperson Kia told me that after the sales transaction is finished the vehicle will be delivered within a week. Approximately 3 weeks and numerous phone calls later the vehicle arrived and the odometer read 600 miles more than what was supposed to be on the document sent to me. Upon inspection of the vehicle, it obviously have a radiator leak and the coolant exploded all over the engine bay. I contacted the manager and discussed the issue in which they agreed to send me a radiator and $150 for the repair. The only thing they did was send me a cheap radiator. They also said they will send the second key fob but I never received it. After several calls and messages I still haven't seen the promised money or the second key fob. Salesperson's name is Kia. Managers are Cleveland Tubbs, and "Omar". I should've read the past reviews before dealing with this dealership. I have pictures of the leaking radiator and engine bay. I also used the delivery driver as a witness on the discrepancy with the odometer. I highly suggest to future car buyers to stay away from these guys.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Got what I wanted because of them
I really appreciate all the efforts and patience to help me out getting my car, Shawn and Manny were really persistent to help me find a solution for me If you need anything look for them
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was sold a pig with lipstick on it
I bought a 2006 Toyota Sequioa for $10,000,00. The car was sold to me with major issues, over $6000.00 in repair cost. I got duped.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer Beware
I purchased a car from them. When they removed the sticker from the back window, they must have used a knife or something to get it off because the tint was all scratched all around where the sticker was. This was after I had gone in to sign the papers and it went back for detailing. I was from out of town and did not realize it till the next day. I called numerous times to try to get them to do something about it and they refused. It's sad because I am enjoying the car but not willing to work with me to get it fixed has rubbed my the wrong way. Make sure you have looked your car over before you drive away, EVEN in the same visit and after detailing. I made that mistake and am having to pay now to have it fixed. Buyer Beware.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer Beware
I purchased a car from them. When they removed the sticker from the back window, they must have used a knife or something to get it off because the tint was all scratched all around where the sticker was. This was after I had gone in to sign the papers and it went back for detailing. I was from out of town and did not realize it till the next day. I called numerous times to try to get them to do something about it and they refused. It's sad because I am enjoying the car but not willing to work with me to get it fixed has rubbed my the wrong way. Make sure you have looked your car over before you drive away, EVEN in the same visit and after detailing. I made that mistake and am having to pay now to have it fixed. Buyer Beware.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Scammers, bait and switch, false advertising
I would give negative stars if possible. Do not buy your vehicles at this place! Especially not from David Robinson. They post false advertisement and then try and LIE about it. We called ahead of time to make sure the vehicle we had seen online was still available. We were told it was and that we could go look at it as soon as possible. We arrive about 20 minutes later and are greeted by a a rep named David Robinson who proceeded to tell us that the vehicle we are interested in is not a good vehicle and needs lots of work. We originally saw the car on carfax dot com where it was listed as **PERFECT CONDITION**. David Robinson told us to go inside with him to see what was available. He showed us only vehicles out of our price range. As i sat there i went on carfax to make sure i didn't read wrong. Just as i thought it said **perfect condition**. I proceeded to ask David Robinson why they would list the car as perfect condition if it wasn't in fact so. Before i could even finish saying it he cut me off and tried to say that they have no control over what carfax says about the vehicles which is a LIE. the dealership created the post on carfax. Not only that i also checked the dealership website and it STATED THE SAME THING. PERFECT WORKING CONDITION. same wording and everything. I called the dealership back to ask about the vehicle again and i made it a point to ask if the vehicle worked. Whoever was on the other line got flustered and told me that they didn't know because they haven't driven it. I told him that as a rep of the dealership they should know or ask someone who knows and he said he would ask and get back to me. Its been an hour and no call back. All in all after reading other reviews on here coupled with my personal experience, i would definitely recommended staying away from these scammers. ***READ OTHER REVIEWS ON HERE, FB, GOOGLE, YELP ETC**** BEWARE
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
DO NOT GO THERE!!!!!
DO NOT GO THERE!!!!! I was looking at a car over there. I liked the car and also agreed to their price. Before closing the deal I checked the car by a mechanic. There was a lot of major problems with the car. Therefore I said, I won’t take it. They said they were gonna fix everything but I said no. As a customer I think I have the freedom to decide whether I will buy the car or not. After I said no, they got angry!!! One indian/Pakistani guy came and started yelling at me!! He even started speaking Hindi/Urdu. Even though I said, I don’t understand what you’re saying . It seemed like that if you go there you have to buy their car. Otherwise they will get angry and yell at you. It was my beyond imagination that a car dealer can behave like this with a customer!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Shady fianances. Avoid!
I looked into buying a car with this dealership last year, and I should have listened to the other awful reviews. I authorized them to check my credit score once, and they did a hard pull on my credit score with five different banks. So, if you are looking to buy a car with them they will wreck your credit score if you do not ultimately decide to buy. On another note, I tried calling their finance office for a week, and no one answered, and the mailbox is always full. This place is shady. Do not buy a car here.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Shady finances. Avoid!
I looked into buying a car with this dealership last year, and I should have listened to the other awful reviews. I authorized them to check my credit score once, and they did a hard pull on my credit score with five different banks. So, if you are looking to buy a car with them they will wreck your credit score if you do not ultimately decide to buy. On another note, I tried calling their finance office for a week, and no one answered, and the mailbox is always full. This place is shady. Do not buy a car here.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car