Automax Atlanta

Great customer service! Samuel was courteous and professional. We drove nearly 2 hours to purchase a vehicle and Samuel greeted us when we arrived. We test drive, filled out paper work, and were out in about 2 hours. I would recommend auto max Atlanta!

Never even had the chance to visit this dealership like I wanted. They had a car listed online that looked great and at a decent price. However, after this email exchange, I had zero interest in ever setting foot there. Maybe it was just KENT, maybe it's a reflection of the entire business. They say only really pissed off people leave negative reviews, very true in this case. Here is the exchange: KENT: Hi Amanda, I have been unsuccessful contacting you regarding your recent request from Autotrader.com. We have some great incentives at the moment. If there is a better way to contact you, please let me know. Thanks for the opportunity to earn your business. Be sure to ask for me when you call, email or come in. I would like to make your Internet buying experience an enjoyable one! Sincerely, Kent Neville ME: Thank you for getting back to me! We are trying to get over there for a test drive tomorrow evening after work. We will let you know when we arrive! KENT: Good afternoon Amanda its Kent at AutoMax Atlanta I was expecting you yesterday literally with an open schedule and nothing to do because I set that time to the side for you. What happened? Without adding my entire response I basically told KENT that was a very rude way to respond, and rudeness is not really a great way to gain business. I was not aware a car salesman needed to clear their schedule and ignore other customers for a potential walk-in who has no set appointment. Did he really think I would give him our business after he sent this email? Probably not, probably having a bad day and wanted to go off on me. Does not leave the impression that this dealership employs classy, respectful salesmen.

Shane was our contact guy even before my wife and I went to this dealership. Upon arrival, you can see a great selection of cars. Shane was there waiting with the car we are interested in ready for a test drive. He was accommodating and gave us detailed info on the vehicle we're interested in and the buying process. Shane would go the extra mile to get a fair deal, which we did. We bought a 2012 Honda Ridgeline RTL and traded our Mini Cooper Clubman S , even though they're firm with their list price, we were able to negotiate our trade in to a fair value. All in all, we felt like we had a great deal. The finance guy Roger was also great. Ask for Shane for a great car buying experience. He will take care of you.

Ray the sales manager and Alex salesman were great, professional and patient. Roger the financed guy was also great. Our experience here was great. I would recommend this dealership to all! Great cars at great prices! Thanks you guys for the wonderful experience

Classic bait & switch tactiscs employed. Had a truck advertised on autotrader that looked good at a good price. I called dealer ahead to ensure that the vehicle was indeed on the lot and that the condition was as listed in the advertisement. I informed them that I would be driving 1.5 hours to see the vehicle and was assured that everything was great with this truck. I showed up 1.5 hours later and low and behold, the truck was NOT on the lot. I was told that a manager drove the vehicle home to have some upgrades applied (sure...). They "apologized" that the vehicle wasnt on the lot and later called to explain why it wasnt on the lot and promised to make it right by driving the vehicle to me for a test drive. I agreed and opened my schedule to accommodate this, however they would never follow through on the delivery of the vehicle to my side of town. They kept making excuses and puting me off. Dont waste your time with these shady salesmen. I should have know right from the get-go when I felt the sleeze meter maxing out when I stepped foot on the car lot. I highly recommend avoiding this dealership.

Shane made my car shopping experience an easy smooth transaction. I really liked how he took the time to show me all the features that my car has to offer. I would definitely recommend anyone shopping for a car to go see Shane, he will definitely make sure all of your questions are answered and that you're taken care of!

Just stop looking and go to this dealership. I drove down from Charlotte 3.5 hours and actually had my choice of 2-3 different vehicles. Salesman was Shawn and stuck with me throughout the 2-3 weeks of searching vehicles by sending me live video, stills and answering all of my pain in the butt questions. I had James as the finance guy and he knows his stuff. Owner Omar stood by and actually seemed to care more about my bottom line than his! Shawn even offered to have lunch bought in while I was waiting for my final detail job. Vehicle was a 2013 Lexus ES350. RECOMMEND THESE GUYS!

I usually void dealers for a car. We're from Greer, SC, and went to our local Toyota of Greer and what we were looking for, but for some reason, cars in SC cost more than GA, NC or TN. When we arrived the place was packed with customers. Issac Hernandez was outside as we drove up. I walked up to him, introduced myself and wife. I told him generally what we were looking for, just looking. We went to his desk and as we told him more of what we wanted, he was able to narrow our search, including the car we came to look at and a 2013 Lexus ES350 with 31K miles that was really out of how price range, but I drove it. What a incredible vehicle with more bells and whistles and luxury than I could image. We looked at the other 2 cars we'd planned to look at and frankly there was no comparison and prices of all 3 were within $3K. Issac brought us a deal on the Lexus that put us in the Lexus. It was a pleasure spending our afternoon with him and I felt like he connected to both of us. A very smart, hard working young man. When my wife is ready to trade her Camry, we're going back. Issac was worth the trip and I'm driving a Lexus now instead of my Highway Patrol Pursuit Camaro and able to restore it as I can. Thanks Issac.

Manny our salesperson was very direct and honest. He and his manager Omar worked hard to get us a great deal and to get us in the vehicle that we wanted. James in finance also made the loan process quick and easy. Thank you to everyone at AutoMax Atlanta!

My sister was in need of a vehicle but the vehicle she was looking for was over price. Found this 2015 Fusion @ Automax and spoke with Manny. Manny went over the price an took it for a test drive, he was really straight forward. no pushing into sale but he actually help. He really care about the situation and was able to sell this vehicle at a reasonable price.