Automax Atlanta

Issac Hernandez made my buying experience awesome and it was a privilege for him to have help me and my family out in buying my first car. Thank you Issac, I appreciate you and what you did for me. And Omar for working with us to get exactly what we wanted. Thank you All!!!

I purchased a used vehicle from this company in October of 2016 and was promised a replacement sideview mirror. It has been four months and I still do not have the mirror. The sales person was very helpful in trying to help however, the follow through was poor. At least three calls to him resulted in no return calls from the service department manager. It took numerous calls and the sales person to give me the sales managers cell phone number in order to get a response. When I spoke with him, he asked "how did I get this number". Two weeks later I received a call and message from Roger or Raja that my mirror had been ordered. My return calls to confirm the replacement mirror is in has resulted in no response to the messages left and the sales managers voicemail box is full so no massages can be left. If you are thinking about purchasing a vehicle from this company I would think twice if any kind of "We Owe" is involved in your transaction.

I couldn't even get a real sales rep. On the phone. Asked for sales manager and was hung up on 3 times. After calling back three times and getting sales rep no personality or sales ability Rick I decided to try finance dept to get on the phone with general manager Omar but was once again transferred to sales and it was Rick once again who hung up on me and said I called him and if I didn't want his help bye and hung up. There are so many dealerships that would love our hard earned money and business so why would anyone buy here after hearing about this experience. I continue shopping at another dealer and so should you.

What started out to be a half decent car buying experience turned bad very fast. We called and set up an appointment to see a car. We arrived exactly on time and the salesperson we spoke with was with another client and had not even pulled our car out for us to view. The car had a dead battery and we had to wait 20 minutes just so they could find the key and get it jumped. We traded in our truck and purchased this vehicle. However, we were not able to take the vehicle home at that time because it needed detailing, the check engine light was on, and there were just a few dings on it and a deep scratch they promised to fix as well as the brakes and a possible alignment issue. We took our current vehicle home as they did not have a loaner for us to use at that time. We tried to get them to fill out a 'we owe you' form that stated everything that needed to fix but they said oh don't worry we promise to fix it. The new car was supposed to be ready in 2 days. Finally 3 days later they said it was ready. The scratch hadn't been fixed, the check engine light was still on and now the window would not work on the driver side. We purchased a coupe so when you open/ shut the vehicle the window goes down and up a bit so it doesn't mess up when you shut the door. Also let me point out we live an hour away. So we did a two hour round trip to purchase the vehicle and my husband made another two hour round trip just to have to go back home again without his new vehicle. The promised us over and over the car would be ready in just another day or two. They also promised us a $75 check to pay for the windows to be tinted for our inconvenience. WE NEVER RECEIVED THIS AND IT HAS BEEN A MONTH. So they told us the car would be ready by 3pm a few days later. I drove the truck we traded in all day (which needless to say did not get good gas mileage and cost me about $30 that day alone) I finally got to the dealership and the car was still NOT ready. Keep in mind this was over a week and a half after we had purchased the vehicle. This time they give me a loaner vehicle. Here's where the story gets really good. The vehicle had no tag on it. I had left the dealership and within 10 minutes I was pulled over and the car was almost impounded and I was almost given a ticket for no tag and driving an illegal vehicle. The dealership could have cared less. Their only response was 'I told you to call us if you got pulled over'. This is ridiculous. Finally after 5 more days of having this 'loaner vehicle' that just sat in my driveway we were unable to use they vehicle was ready. They did meet me half way to get me my car and shocker - the window is still messed up. Because it wasn't closing properly prior to, now there is a windy noise when you drive it from the window not sealing properly anymore. There were two cigarette burns in the seat, there are about 10 new dings in the car and when you accelerate quickly the check engine light flashes indicating a misfire. Also one of the headlights is still not working which we had to replace ourselves even though they were supposed to, but now they refuse to answer our calls or return our messages. PLEASE AVOID THIS DEALERSHIP AT ALL COSTS. RAY ELLIS WAS WHO ENDED UP HELPING US AND HE IS THE SALES MANAGER WHO MADE MULTIPLE PROMISES AND DID NOT KEEP HIS END OF THE DEAL.

Issac hernandez was amzing and thoughtful individual that made buying my new car an amazing experience. Would hands down recommand my frienda to get their cars from here.

Tony Lancaster was just fantastic. I arrived at closing time and he took the the time to help me select the car of my choice. He was courteous and patient. He didn't try to force a sale but wanted to make sure I had the right car to suit my needs and budget. I was very pleased and satisfied with his professionalism. He's a super guy. And in wrapping up the deal the rest of the staff was fantastic. I definitely came to the right dealership. Call them first and ask for Tony and tell them Elmer sent you.

Francis, Ray and Everett went above and beyond with their customer service. They made my car buying experience stress free and enjoyable. I will be recommending friends and family to this delearship.

Dealer ship location was a little out of the way. Personnel were very friendly and informative.

I purchased my 1st car from Omar at Automax in 2013 which was the most pleasant experience I had ever had in buying a car. Last week I purchased another one which was the 5th one my family has now purchased from Omar in the last 3 years. No one could be more pleasant to deal with than he and his staff. First of all they have the best prices in town, the savings are incredible....Second, I have found them to be the most friendly, honest and ethical of anyone I've dealt with....Third, there is no pressure to buy but they are very helpful in finding exactly what you want. Fourth, Omar has handled the financing for each of us and gotten wonderful rates. Fifth, the distance has prevented me from using the service department often but when I have those times were very satisfactory experiences as well. We have all been made to feel that our business was very much appreciated which is unlike so many dealerships. Omar you can bet my next purchase will be with you too. You are the best!!

Automax Atlanta has a big selection of low mileage vehicles. They went above and beyond to assist me in purchasing my new vehicle. It was truly a great experience. We shopped around looking for a particular vehicle and their prices were the best in town. I am extremely happy with my purchase. Thanks to everyone that helped...Special thanks to Everett!