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Automax Atlanta

(770 reviews)
Visit Automax Atlanta
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–6:00pm
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
(866) 712-3179 (866) 712-3179

Reviews

(770 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Automax Atlanta from DealerRater.

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Excellent and Quality Service!!!

I have never met a more patient and kinder Salesman, than Jeorge. The service he provided to me and my family was truly outstanding. Despite my indecisiveness, Jeorge remained patient and calm and showed me every car I wanted to see with a smile. I would recommend this dealership not only for the quality cars they have but for the exceptional service they offer. Thank you Automax Family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service

I was sold my car by Savil Melendez and he did a great job selling me my Jeep Grand Cherokee. He never put any type of pressure on us to buy the car and was very informative when it came to knowing about the vehicle. He is a very skilled salesmen that has a bright future in the car industry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Unorganized/ Dishonest

Lakeem is the worst sales associate on this planet. Very unorganized and never returns calls. Omar (manager) is very friendly however this company is very dishonest. During the sale I requested a spare key. The company insisted that I would have it prior to leaving. I drove to NC to find out the spare key was a completely different key. A key for another vehicle. I mailed the incorrect key back and was told I would be receiving the correct key. It has been over 3 weeks and still no spare key. I have called a numerous of times. Finally, Lakeem stated we never had a spare key. Apparently the keys they have are associated with the wrong VIN number. Be aware of this company and there shenanigans!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Sorry to hear that but that was the key which came with the car

Very good experience

Met with sells rep Annette Wiggins, chose the car and did the paperwork within an hour. Would use this company again. Everyone was very professional and respected my time. Purchased a 2014 Hyundai Equus , hope the Hyundai experience is as pleasurable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great customer service

Amazing customer service and I loved my sales rep!!! I highly recommend Jeorge. He'll get you take care of and try to get you the deal you want

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

I just bought a 2013 Toyota Camry from Automax, and I was pleasantly surprised how painless and pleasant the experience was. I found them through USAA, so I already had a degree of trust from the beginning. Although unwilling to negotiate on the price, I feel that they gave me a fair deal for my trade-ins, and the car I bought was already priced very competitively from the shopping I had done through the USAA car buying service. Only reason I give four instead of five stars is because they seem a bit disorganized. I was bounced around between several sales people, including the sales manager, so I never was clear on who I needed to talk to. Their parking lot also has way too many cars, making it difficult to get in and out. I understand they will be expanding soon, so this should be fixed then. Overall, Annette, Omar, Alex, and a few others treated me well and made the process as stress-free as possible. I recommend this dealership to anyone looking for a quality used car at a good price.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very Satisfied!

Very nice experiance - would recommend! Drove over from Birmingham, AL on a Saturday to complete the deal - no problems. In and out in less than 2 hours. No issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quick and easy transaction !!

Found our new Lexus IS250 online - called and dealt with Alex. Alex was super. Drove over 150 miles on a Saturday to complete the deal. Car was EXACTLY as described. Was at the dealer for about an hour and a half. Completed the transaction and drove the car back home that day. The entire process was rather quick and easy. I would have NO PROBLEM recommending AutoMax of Atlanta! Deal with Alex, he was awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great sales staff

I drove 12 hours total to pick up my new vehicle that I found on-line. Once I arrived at the lot the salesperson LaKeem and his sales manager Stephen took great care of me. Both were genuinely nice and made sure I left a happy customer on my journey back home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchased Toyota Siena xle

I am really happy with the decision. Customer friendly team. Buying process including finance paper work was very smooth and quick. I recommend this dealer to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.