Edison Nissan

Samuel Abbey was extremely helpful and knowledgeable. We told him exactly what we were looking for and that’s exactly what we got. Working with Sam felt like working with family. We highly recommend him!

The worst , stay away . zero customer service , once you pay your inflated service bill you can never get in touch with anyone !

I purchased my seven vehicle from this place in July 2024. Shortly after a noticed there was some damage to the right bumper and the damage light and other sensor light constantly go on I put it back to them as I did not get any actions, I showed them and they refused to accept responsibility. The sales manager was arrogant and did not do the right thing when I threatened to sue. He told me to conversation was over. I reached out to Nissan. They have been no help. Today I went to an auto repair shop showed me Exclusive damage. Wrote me up an estimate for the $2000. It’s ridiculous.

They were charging for things like a ‘window etching fee’ and other crazy stuff that other dealerships questioned when I asked them about. Do not go here. Big ripoff. They also conveniently sold the car I was looking at in the 2 hours it took me to get there.

I love this dealership and my consultant Royce was excellent in helping me with my lease to ownership. I highly recommend Royce Hampton with your next purchase or lease at this dealership. A big thank you to John, Finance Manager, Royce’s Manager, Dave Ventura and Glenn, General Manager for the role they each played in the purchase of my vehicle.

Never visit this dealer on internet price and they used to add $4000-5000 as some wiered excuse on top of Interner quote. 100% cheat case.

Description of complaint: I brought my car in for a track that needed to be replaced in October. While there I brought up to the service manager, Joseph Ciprello, and he told me he would take pictures and submit to Nissan as the car is only three years old and still under warranty. A week goes by and I reach out to Joseph if he heard from Nissan and he informed me their computers were down. Another week goes by and I get the same response. Mind you every time I reach out to him, he takes the general manager's name out of the emails. Now my car is out of warranty. I reached out to Nissan Customer Service as Joesph wasn't trying to help me. After a couple months, they decided to decline my claim as the car is now out of warranty. I asked to speak with a higher up and was told that I was dealing with the correct person. I have submitted paperwork showing this problem started in warranty. The Dealership is not backing me with this even though I have proof that this claim was started under warranty. The service manager is a liar and the general manager isn't any better not to look into this. I actually want to sell my car and move on from Nissan due to the total lack of compassion they have for their buyers.

I lost my brother back in June, returned his truck on July 20th that was leased through Edison Nissan. A call was placed to Nissan corporate to send a copy of all necessary documentation and we were told that everything would be good from an employee at this location. In the back of the truck were car parts we were unable to bring back with us since we were from out of state and already had a lot of stuff to bring back that belonged to my brother. We told the guys that they can do with it what they will because we needed to get home and had nobody to take it or store it elsewhere. These parts included a brand new exhaust and a 2 inch lift kit. Someone here messed up big time because not only have there been multiple phone calls received about the truck, but today a repo man showed up to my mother's home over 1,000 miles away and they threatened to take HER vehicle because edison Nissan failed to do their job correctly. The truck has been in their possession since July 20th, 2023. This is ridiculous. I will NEVER recommend this xxxx show of a location to anyone.

edison nissan is the biggest scam going in the auotmotive world! they jumped titles on the vehicle i traded in jan 2023 which resulted in having to fight traffic tickets and a personal injury lawsuit from the accident the car was in. it is now oct 2023 and the title is STILL in my name. Edison Nissan has no regard for their customers and will scam you in anyway they can!

Qadir and John are two outstanding gentlemen. Both went above and beyond for us to make sure that we left with a comfortable vehicle at a comfortable price. I am moving to Florida in a month but the next Nissan I buy will be from Edison Nissan. I will make the trip back to Jersey to deal with these gentlemen.