Germain Mazda of Columbus

Always friendly and helpful, making sure you understand your service and buying options. Have purchased a vehicle from them and take both my cars in for service. Have had a great experience every time!

Great service! Very friendly! Car returned cleaned!! Love my Mazda CX 5! Sales person was helpful teaching how to use components

Domenyk was fantastic! He was very helpful, provided useful information & was over all great. I walked in nervous ( haven’t had a new car in years ) but left feeling excited/satisfied.

Toni is one of the most professional and kind reps I have ever dealt with. She is knowledgeable, thorough and very personable! But, so is Jordan Bostic, the young man who sold me my car.

I was very impressed by the helpful positive attitude Rudy displayed. He took the time help find and set up my new car. He answered any questions and if he did not know he took the time to find the answers. In the future, if I or any of my friends and family are looking to buy a new Mazda, I would send them to Rudy. I even named my car Rudy.

I cannot say enough good things about Germain Mazda. I was so nervous to go in and look for a new car, but Alec made the experience so easy and seamless. He listened and made sure we got the best deal and car for me. Happy to say I walked out with my dream car bc of Alec!!

Toni (in the service department) was very professional and was able to answer all of my questions. Also, the dealership is modern and clean. I had a great experience.

I just spent three and a half hours at this dealership simply trying to buy my car off the lease for cash. Their procedures left me so angry I was shaking as I finally wrote the check. Apparently paying off through Mazda Finance is not possible. They gave me a payoff amount and told me the dealer would contact me within two days. That was Monday. Today is Friday and I never heard from them. The first person I saw today was the finance manager, and when I explained why I was there his first words were, "That's wrong. I don't know why anyone told you that." It only got worse from there. Their requirements for a cash payoff were far beyond reasonable, especially the lease application and credit check for accepting a check. They won't hold paperwork till the check clears for the vehicle that I already have and for which there was never a late payment in 3 years. They told me it would only be a soft credit inquiry that would not affect my credit score. Within minutes I received a notification of a hard inquiry being made by Germain Mazda. I ended up buying the 2 vehicles I leased through them in part because the salesman I originally leased through steered me so wrong with misinformation on new leases that buying these was easier. I don't know why I would ever want to do business with them again. UPDATE: After all that went on here Friday with trying to payoff the lease, they had prepared a new temporary tag since the title has changed. They went to put the new tag on and realized that they put the new registration through on my other car. I'm not sure that anyone here knows what they're doing. Note that everything I've said does not refer to the service department. They have been great for the 3 years I've had these care. It's the sales and financing side that's been a total nightmare.

I received a thorough video to review what they found and shared their suggestions. Nothing was done until I approved it and the final amount was less than the quote. The follow up and communication were incredibly appreciated, I will definitely be back!

This has been the best experience ive ever had buying a car every one of Germain Mazda's staff was kind, help and most of all honest they didnt try to up sale they only cared about getting me into a car that was perfect for me. Jason was great super nice and has helped me in every way. Now they have a life long germain mazda customer.