Reviews
Can do accommodating service advisor staff.
Can do accommodating service advisor staff.Amy is my go-to person there but the entire Service team is professional, Thorough and Genuinely nice.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Greg, we're delighted to know that Amy and the rest of our service team at Germain Mazda East of Columbus have been able to provide you with top-notch assistance. Thanks for your kind words!
I drive an hour to take my wife's CX 5 for services.
I drive an hour to take my wife's CX 5 for services. The staff is great, the waiting room is comfortable, and you're never left out of the loop.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that you find our service and facilities at Germain Mazda East of Columbus worth the drive! Thanks for trusting us with your wife's CX-5. We appreciate your feedback!
On Friday, June 23rd, I purchased a pre-owned Audi TT
On Friday, June 23rd, I purchased a pre-owned Audi TT from Germain Mazda. It was a cash transaction, and I paid full (over market) asking price. The car is a summer weekender and is not my primary vehicle. It is in great condition, and I am enjoying it very much. The only issues I had were the following. On the day after I purchased the car, I wanted to check the air filter to make sure it was clean or had been replaced as part of their used vehicle prep (I never received a list of items checked and/or addressed as they claim to do). When pulling the hood release, the release handle simply pulled off. The plastic stem that inserts into the receiving latch release had clearly been damaged. Additionally, the car had a professionally installed drivetrain performance package, and I had seen the original receipt for this modification with parts listed in the glovebox when I originally viewed the car. They had been removed when I picked the car up. I spoke with the salesman on Saturday June 24th, the day after purchase to voice concern over both the broken latch and the missing receipt. He indicated that the receipt was removed because it contained personal information about the previous owner. I told him I understood and simply wanted the product information, and to please make a copy with the personal information redacted or covered when copying. He assured me he would call me back the following Monday to address both my concerns. Today is July 27th, and I have yet to hear back from anyone at Germain related to my requests and issues. So net net is if you buy a car from Germain, get everything you need or request before you write the check, because it will be crickets afterward.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to read about the issues you've encountered after your purchase. We aim for a high level of customer service, and it's clear we fell short in this instance. I'd like to help resolve these concerns regarding the hood release handle and missing receipt information. Please reach out at your earliest convenience so we can address this properly - thank you. - Tim Nilsen - General Manager - 614.383.4344
Mr. Nilsen, You indicated during our last conversation, which occurred week before last, that you would be calling me the following week. I wanted to make sure I had not missed your call, and ask that you call me at the number below at your convenience. If I should not pick up, it would be because I am on another call and I ask that you either text me, or leave a voicemail. Thank you, Mitchel Cline 614-806-0648
They were courteous and on time.
They were courteous and on time. No surprises. All the work was listed on the invoice. All in all it was a good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tom, we're glad to know you had a good experience with us at Germain Mazda East of Columbus. Drive safely, and we hope to see you again down the road!
Great Service
Domenyk was great, took his time to show me everything about the car and made sure the experience was smooth. It was a great process buying my car and I didn’t get stalked with a call every day waiting for an update while I made my decision.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jake, thank you for the great review! We're glad to hear that Domenyk provided you with a smooth and enjoyable car buying experience. Congratulations on your new car, and we appreciate your business at Germain Mazda East of Columbus! Drive safely!
Alec is awesome and took the time to show us all the
Alec is awesome and took the time to show us all the bells and whistles
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your kind words about Alec and will be sure to pass them along to him! Thank you for choosing Germain Mazda East of Columbus.
It’s a great dealership, with great salespeople, just a
It’s a great dealership, with great salespeople, just a complete 100% to deal with all the way around. Donovan Anderson it’s a great guy to deal with.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We're so glad to hear that you had a positive experience with our dealership and Donovan. We appreciate your kind words and look forward to serving you again in the future. Have a fantastic day!
The customer service at this dealership has been the
The customer service at this dealership has been the best. Service appointments are consistently prompt, thorough, and trustworthy. Amy, the service advisor we have has since purchasing our Mazda in 2017, has always taken very good care of us. Buy your next car here and ask for her!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are so glad to hear that you had such a successful service experience working with Amy and the Germain Mazda East of Columbus team. Drive safely, and we hope to see you back again down the road!
Toni was awesome truly works for the customer
Toni was awesome truly works for the customer satisfaction. I will recommend your service department Thanks
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that you enjoyed working with Toni and our Germain Mazda East of Columbus team! Thank you so much for sharing this supportive feedback.
Great Service!
Rudy did a great job of explaining the purchasing process and helping me get situated with my new car. He was personable and made the process a lot easier than I anticipated
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Charlie, thank you for the great review of Germain Mazda East of Columbus! We're so glad that Rudy made your car purchasing experience a breeze. Enjoy your new car and drive safely!