Reviews
Fine, except I was not informed of complete entry to
Fine, except I was not informed of complete entry to vehicle. Found out after got vehicle home. Trying to get resolved now, but receiving a little resistance.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Steve Molthop, General Manager Hilton Head BMW | smolthop@hiltonheadbmw.com
The sales person who handled this transaction was
The sales person who handled this transaction was excellent, and covered all the bases very professional and thorough.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Hilton Head BMW was able to help me get new tires the day
Hilton Head BMW was able to help me get new tires the day we were supposed to leave to go home after getting a nail in my tire at 4:00 on July 3rd.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, wow! Thank you for sharing your positive experience with us! We are here to make sure our customers have a hassle-free experience, even in unexpected situations. We are glad we were able to help you get back on the road quickly. Thank you for choosing Hilton Head BMW!
Everything was very straightforward and felt no pressure
Everything was very straightforward and felt no pressure to purchase a vehicle. It was nice having the car delivered to my house and have things set up for me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sales and service are both outstanding.
Sales and service are both outstanding. Second car in a year and I?ll be back! Professional and efficient! All staff are knowledgeable and take their time to make car buying easy and pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I worked with Casey Pride.
I worked with Casey Pride. Casey is an excellent service agent and I was quite pleased with every she did. She is not only very knowledgeable but was friendly and kept me up to date throughout the entire process. I would be happy to work with her again if and when my car needs servicing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve Griggs in Service was absolutely AWESOME.
Steve Griggs in Service was absolutely AWESOME. I limped in to your dealership with my Mini?s battery jump started and desperately needed a new battery. I hadn?t made an appointment because I wasn?t sure if my battery would be able to be jumpstarted. Steve Griggs fit me into your very busy schedule while I waited. He was so friendly and polite. With Service like Steve?s I would buy a BMW. I give Steve Griggs a 10+!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The service advisor was so nice and explained everything
The service advisor was so nice and explained everything to me. He took the time to help me with some entries on my car. Work was done really quickly, Steve Griggs was my service advisor and he went out of his way to be helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are thrilled that Steve provided excellent service and went above and beyond to assist you. We strive to make every customer's experience exceptional. Thank you for choosing our business!
Dealer service area is nice and clean…provides the basic
Dealer service area is nice and clean…provides the basic amenities, ie coffee, water, and donuts. Crews were very professional and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review! We take pride in providing a clean and welcoming service area for our customers, and we're glad you enjoyed our amenities. Our team is dedicated to providing professional and friendly service. We appreciate your business and hope to see you again soon!
Service experience today was professional and nice I left
Service experience today was professional and nice I left a happy customer,will go back for service again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.