ReviewsWrite a review
Great buying experience
Called to see if the car (Hyundai Sonata) was available, it was. We arrived at the lot and the car was detailed and ready to test drive. All our questions were answered clearly, at length and with no effort to sugarcoat or obfuscate. When we decided to purchase the car, all the paperwork was done quickly and efficiently. We made arrangements to pick up the car on Monday and it was ready to go as promised. The dealer even filled the tank (not something we expected). Our experience was positive from arriving to picking up the car. Everyone was courteous, efficient and helpful. As a small business co-owner myself I can appreciate that these gentlemen have obviously directed their efforts more to the business at hand rather than "slick" facilities. The office, while small is well appointed and efficient. Having driven the Hyundai we bought for a few days I can say that we are well pleased with our experience at Austin Direct Auto Sales. We particularly appreciate the low key patient sales approach.
Add "sends threatening texts" to previous review.
Following up on my review below ... the day after posting the review I received another text message from Matt stating: "I should of let you get here found out the roof and then lose money on transposition and I say sorry !" So add "sends threatening texts" to the list of reasons not to use this dealer. When I was communicating with Matt prior to deciding to purchase the car, I asked if he was personally familiar with the car and specifically asked if there were any problems with the roof. He stated that he was personally familiar and there were no problems. He knew I was traveling via plane from Michigan to pick up the vehicle. A responsible dealer would have checked the car and notified me immediately if there were problems with the vehicle - instead of waiting until 36 hours before my flight to Austin pick up the vehicle. Also, keep in mind, he only notified me when I reached out to confirm. Disappointing ... and the threatening text now tops the list. I've gone from a "beware" of this dealer ... to a flat out, "stay the xxxx away" of this dealer.
Super shady. Please avoid.
These guys. Particularly, the guy named “Matt”. Piece of work. I saw a listing, called about it, agreed on price, and paid a $500 deposit to secure it. I would have to BOOK and catch a short flight to ATX to pick it up, so wanted to make sure it was secured. My credit union had pre-approved me and was ready to get the deal done ... when he texted to tell me he refunded the money. I wish I could attach the screenshot of the text thread here. Buyer beware.
Worst customer service ever
Looked at a used BMW for about $17K. Since I do not live in town, asked if they would take it to the BMW dealer 1 mile away so I could get (and pay for) a pre-purchase inspection. They absolutely refused with no explanation. Makes me wonder what is wrong with this car that they would not assist. Or their business must be selling cars like nobody else at this time.
Bad Customer Service. Would not recommend this dealership to anyone. Trust lost. Be a cool to buy from them. Never will I go there again.
drove to Austin from dallas for a lifted jeep the staff at Austin Direct Auto Sales was very helpful in getting me what I wanted I will definitely buy from these guys again also a very nice clean facility Thank you Matt Z
I recently bought a used vehicle from Austin Direct. The price was fair, and after discovering some minor mechanical issues after the sale, Matt and his team repaired the issues free of charge. I would recommend this place to anyone looking to purchase a used vehicle.
Very fast buying process
Bought 328 BMW from them with low miles. I’ve had the car for about 3months and it still runs like new. They were flexible with the price and knocked 300 bucks off.
Do not buy
Don’t buy used cars they will have issues in under 1k miles. They use temporary fixes on vehicles until they are off the lot such as oil leak stoppers and coolant stoppers.
I just got a car from there and it’s already messing up ,just bought someone else is problems . I suggest for no one to buy from this “dealership “ ...........��������������