Reviews
Write a reviewNice people to deal with. Very professional.
Very pleasant experience/
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Enjoyed my experience
Great staff, very gracious and hospitable.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
My salesman, Mark Grabowski, was helpful in getting me connected to roadside assistance. Then when my car was in service at Hook's the service people got me in/out quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Greatest Dealer around!
Friendly, knowledgeable, timely, courteous - Superlative all the way!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
You're the best!
After doing business with Hooks for the past almost twenty years, I can honestly say that we plan to continue for the next twenty-plus (if we're still around)! Thank you, Kory and Mark! - the excellent personal care we have always received, is remarkable. We would encourage everyone to go by and see for yourself - this is the place to go to purchase (or lease) a Lincoln. It just doesn't get any better than meeting and dealing with these folks!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Janet, thank you so much for the great review of your experience at our dealership and especially with Kory and Mark. All of the employees appreciate your loyalty to Hooks Lincoln. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your loyalty and business. We will be there for you for many years to come. Best, The Hooks Family | general@hooksautos.com
Great service!
Personal service, warm and friendly. I know they did their best, and treated me as if I was their only customer (even though they were busy). This is the only car dealership that I have ever had such good service with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, thank you for your kind words. We feel our service department is what makes Hooks Lincoln special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, The Hooks Family | general@hooksautos.com
1st Class Dealership
This is our 7th car we have bought from Hooks and I wouldn't go anywhere else. From the showroom to the service department you won't be treated better anywhere else. Just bought an MKX from Mark Garbowski and he is the most honest person you will deal with. Did everything he said he would do and then some. You won't make a mistake dealing with Mark. Then you must use their service department. Rick and Greg have never steered us wrong and we trust them entirely. Overall a first class organization and now at a very convenient location on the west side of Fort Worth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the great review of your experiences with Hooks Lincoln. All of the employees appreciate your loyalty to the dealership. Mark, Rick and Greg are great assets to our team and i am very glad that they are such a great help to you. Thanks again for your loyalty and business. We will be there for you for many years to come. Sincerely, The Hooks Family | general@hooksautos.com
Nicely Done
Mark Grabowski responded to my inquiry about a used MKZ, and we set an appointment for the next morning for my wife to test drive. He was very knowledgeable about the MKZ and an MKS that she wanted to test drive as well. After she chose the vehicle she liked, Mark moved us through the buying process very quickly and painlessly. It was a pleasure to do business with this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share with us, Randy! The goal of the Hooks Lincoln Team is to ensure a painless and enjoyable purchasing process for each of our customers and we are glad that Mark was able to provide you that service. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business. Please remember that we're always here to assist you with any future auto needs. Regards, The Hooks Family | general@hooksautos.com
Great communication with customers
Great communication! When we take our Navigator in for routine checks we always get a phone call to discuss service needs with exact cost and explanation of the upkeep. The credibility of Hooks Lincoln has a positive reputation and we will continue to refer friends and family to your dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Justin- Thank you so much for the positive feedback. We appreciate you sharing your recent experience with all of us. We look forward to your next visit. Please let us know what else we can do to help in the future! Regards, The Hooks Family | general@hooksautos.com
Sales personal and just over all service
This has been the most enjoyable time that I have ever bought a new car . Mark Garbowski is a great asset to Hooks ,he is A very knowable sales person and has all ways been there for us to ask question,the whole bunessnes has made it a great experience to buy from them . We would send all our friends and family to them . I love driving my Lincoln Thanks Mark you are great 5 star all the way Juanita Williams
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase