Reviews
Write a reviewtomMKS
Good job no problems at all ready when said would be
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Awesome dealership, aweome SUV
Dealership is very transparent and aweome..even for areae where I get rebate that I wasn't aware of, I was told this is very unusual as other dealership will try to reap you off what ever they can and try to not give you even if you ask... I love this guys I worked with Jeff Payne, he was awesome communicate old with me.through out the process and even after.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
customer service
if you find a car you like here, get it. be prepared to pay posted price. customer service great. ask for Robert Garbo. don't let the Lincoln name run you off, competitive pricing for used cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joey called
Joey did the right thing by following up on my needs. The previous sales person had lapsed in her contact with me. Per Joey, she was no longer there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Customer
Easiest buying and finances process we have ever experienced in our 32 years of car purchasing. Spent about 40 mins at dealership looking and test driving. Called to let dealer know we would be purchasing They made a few repairs and had paperwork ready to sign when we arrived the same day. In and out. Great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Walked In, Test Drove, and Purchased!!
I knew what I wanted when I walked in and Ken Dawson took care of my wife and I from start to finish. I saw the 2014 Lincoln MKZ online and went in for a test drive and to check it out. Two and a half hours later, my wife and I were the proud owners of a new car. Buying a car that was competitively priced online was a dream and not a nightmare! Get to Hooks. Ken made the entire process seamless and wanted to know why I didn't open the car up a little more on the freeway - ha! Financing, extended service options, and future service were all covered in great detail. I'm loving my new ride and am already planning a road trip this spring, thanks Ken!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Went elsewhere
Sent information requests online to two dealers at the same time. One dealer called me immediately and set an appointment to look at a car. Hooks sent several emails but never called. I bought from the other dealer the day they called
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Outstanding Service
I have purchased two vehicles from Hooks in the last year and a half and I could not be more pleased with my experiences here. Great people and quality products and services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great star-rating, Jason! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Lincoln MKT 2010
I purchased the car over the internet only seeing pictures. Hooks gave me all the information I needed and was very helpful in the purchase. Chris Cunningham met my wife and I at the airport, the car was cleaned and ready for us. Amanda the business manager and Amy my internet contact were ready to assist. Excellent automobile and excellent service from all at Hooks. Drove the vehicle home to Michigan. Thank you for the personal service Chris, if I need another car I'll be calling.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is great to read such wonderful comments about your recent experience with us! Safe travels!
Great experience!
I've bought a few cars in my lifetime, and never have I had such a great, relaxed experience as I did recently with Ken Dawson and the staff at Hooks. Everyone was so friendly and professional. Ken listened to what I wanted, and patiently worked with me until we hit upon the vehicle that would suit my need for "buttons and whistles" while still accommodating my budget. The friend who was with me has already decided to go to Ken for her next purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Reviews like yours provide encouraging feedback. We hope to be of service to you again! Take care!