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Hooks Lincoln

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (186 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (186 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hooks Lincoln from DealerRater.

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Buyer

Ken Dawson was one of the nicest sale person I have ever dealt with when buying a car, his attitude was so pleasant he showed a ginune concerned in making sure I was happy in making my decision to purchase the automobile, I would truly recommend him to all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hooks came through!

Ken Dawson at Hooks Lincoln dealership made buying a new car so painless, I would consider it top rate! They had just what we wanted and then even delivered to Cleburne!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Christmas blessing!

Hooks made my December much less painful than it seemed it would be when I drove my Navigator into their service department. I had some tough decisions to make & the service dept along with salesman, Chris Cunningham discussed options & helped me arrive at a workable solution for my particular circumstance. Everyone at Hooks was professional, hospitable & accommodating. They cared about my situation & actively worked to help me. Chris is an excellent brainstormer & presented a great solution to my auto problems & then helped make it happen. I definitely left feeling very satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Jeanette! Thank you again for choosing Hooks Lincoln, and we hope to see you again soon!

INVENTORY CONTROL

FROM THE TIME I WALK IN I FELT LIKE I WAS AT HOME. EVERYONE MADE ME FEEL WELCOME AND WAS AT MY CALL. KEN DAWSON WAS MORE LIKE A FRIEND THEN A SALEMAN HE ASK ME WHAT I WANTED AND HE WENT TO WORK AND GOT ME JUST WHAT I CAME IN FOR. I LOVE THE FACT THAT I WAS NOT THERE ALL DAY. I WILL BE SENDING OTHER OVER. THIS WAS THE BEST DEALERSHIP THAT I HAVE EVER HAD. THANKS FOR IT ALL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Chris Cunningham, hands down best salesman I have ever dealt with. Purchased a used Lexus and he treated us as if we were buying a lincoln flagship car. I would deal with him again in the future and Hooks for that matter. Thanks Chris!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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car buying

One of the best Experian buying car keep the good work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very clean facility.

Great people there. We bought a 2016 MKX. LOVE IT. THANKS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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awesome service,wonderful people, clean

Everyone at Hooks was so very nice and polite and professional..from the very first day Amy made sure i was tooken care of never left me hanging..Pete was very professional and was interested in what i like and wanted to know about me and what i wanted in an a vehicle and done everything he could to make this an easy and delightful purchase last but not least Amanda u rock lady...Amanda took vare of the financing and paperwork and think we bonded more and it wasn't just about business and u made me feel like i was home.Hooks have nothing but professionals and they all treat u like family and have answers and help u any way they can...I thank u guys so very much and anyone that is looking for that right vehicle and dont want to be treated like a check or just commission HOOKS LINCOLN is the place to go!!!!!! Loved every experience i had at Hooks....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Tameka, we are happy you had a pleasant experience at our dealership. Hope you're enjoying your vehicle, and as always, drive safe!

Professional Atmosphere

Very professional and courteous. Kept me informed of maintenance requirements and associated costs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're so happy you enjoyed working with our staff, Sid! Thank you for your positive review and recommendation of our dealership!

WONDERFUL EXPERIENCE!! GREAT SERVICE

My wife and I are extremely pleased with the purchase of our new MKT from Hook's. I want to thank sales specialist Mark Grabowski for making the whole experience effortless and problem free. He is highly professional, knowledgeable, and a pleasure to work with. The success of Hook's Lincoln can be credited to its sales & finance groups, service department, and total customer centric attitude. Thank you Hook's for making the purchase a wonderful experience. My wife loves her new MKT!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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