Reviews
Write a reviewGreat service
You have a great staff that provide top of the line service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Gene, for the glowing review! We greatly appreciate your business and thank you again for the review!
A great group of people work there!!
It was a very positive experience buying there, they treat you like a human and not just another sale. I recommend to everyone.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive review, Felecity. It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Exceptional Service
I brought the vehicle in due to a recall and the technician did not find a crack in regard to the fuel system and reset the diagnostic, washed and vacuumed my car. The service is exceptional and I will continue to bring my car in to be serviced at Hooks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Always happy
Always quick and easy. Everyone nice and professional. Love my Lincoln!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than glad to be of service, Amy. We always strive to provide personable and excellent customer service. Thank you again for the review!
2015 Lincoln MKC
I had to change my service appointment for my MKC and was taken care of promptly. Hook's Lincoln sales and service departments have been the easiest dealership that I have ever dealt with. I definitely recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service department!
The staff in service is always reliable and trustworthy. I depend on their expertise and appreciate all they do for me! I love Hooks and my Lincoln!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. If you ever need any help, please give us a call!
Clean Facilities
All went well. Just took way to long. Almost 4 hours. I believe it shouldn,t take more than an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
MKC 2015
We purchased a 2015 MKC in January 2015, took it in for sevice. The staff was very professional. Had our car back with all repairs done like new. The loaner was nice also.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
excellent service
Your excellent service and more than friendly personnel adds to the pleasure of doing business with Hooks Lincoln.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Hooks Lincoln. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Extended Warranty Worth It
The staff at Hooks Lincoln in the Service Department are always helpful and friendly. My purchase of the extended warranty when I bought my MKS three years ago was well worth it on this one service trip. The best car dealership hands down that I have dealt with in the DFW Metroplex.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!