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Mike Calvert Toyota

(1,686 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,686 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Calvert Toyota from DealerRater.

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Thanks to louie Dias he did a excellent wonderful job

Thanks to louie Dias he did a excellent wonderful job with our purchase he’s the best it went so smooth Louie Dias you are awesome 😎 we never purchased a vehicle dat went this good I would recommend my family and friends to you for purchasing a car ❤️❤️❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience was nice a super easy Armando Moreno jr, he

My experience was nice a super easy Armando Moreno jr, he is your guy, he give a lot of discount on the car the only thing was wait for the car but nothing new nowadays but was jus one week the car came before that was expected even the manager Yao came to talk to me never was force to sing nothing, finally when the car came the VIP EXPERIENCE was nice spotless. I highly recommends this dealer and Ernesto. Tuve una experiencia muy buen en este dealer guy atendido por Ernesto Moreno jr no forzó las cosas me explico todo muy bien, si está en búsqueda de un carro este es su mejor opción y Armando su vendedor, e incluso el manager Yao estuvo ayudándome muy buena atención. Yo recomiendo mucho este dealer y a Armando

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I bought 4 Toyota’s in last 15 years from another

I bought 4 Toyota’s in last 15 years from another dealership. This was my first experience with Mike Calvert. Unfortunately, not a good one, because they didn't deliver the same car which I booked with a deposit of $500. They gave me the option of getting another car, but unwantedly I did, because I need a car in this week. Jim Love got involved in dealing with the situation and gave me a few other options. He was very helpful and professional. I regret that I didn't contacted him from the beginning. In the future, if I or anyone in my family or friends wants to get get a car from MC Toyota I will contact Jim Love. He made a good professional relationship with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Gets the job done and have great salesmanship and

Gets the job done and have great salesmanship and emoloyees. I appreciate everything. Thank you guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Gets the job done and have great salesmanship and employees. I appreciate everything. Thank you guys.

Dealer response

Thank you so much for you review and glad you were satisfied with the level of service you received.

Bad service department

The service at this dealership lacks professionalism and communication. The person on the phone scheduled my appointment and told me to be on time or I could not get serviced. I asked how long I would be there and she said that I would be placed in the express line and would be out in 45 minutes. I arrived at the dealership 15 minutes early, waited 30 minutes to talk to someone, then the service person told me I would be there 2 hours. I told him what the person on the phone said when she scheduled my appointment. He basically said too bad. I left and will not go back to this dealership for anything.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Professional service and friendly salespeople who take

Professional service and friendly salespeople who take care of there customers . Awesome dealership to visit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Brittany Foster sold us our first Toyota today!

Brittany Foster sold us our first Toyota today! Juan Rodriguez was helpful in explaining all of our questions. We are so pleased with their energy and knowledge about the vehicle we just purchased!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Terrible service when you call?

Terrible service when you call? You are never connected to a service person. I was promised a call back 15 to 20 minutes or an hour ago. I have had nothing but bad experiences every time my car was serviced. Slow service. Tires promised in an hour, but took 2 1.2 hours. I am out of town and no one will help me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

After I called for a manager, someone called me after 1hour 20 minutes and said they could not troubleshoot remotely. If they had called earlier, I could have tried a local repair shop, but they closed at 5 pm.

Had a great experience while purchasing my truck Louis

Had a great experience while purchasing my truck Louis Dias did a great job, everything was smooth and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My company purchased a 2020 Ford Expedition for my

My company purchased a 2020 Ford Expedition for my business use. The sales rep. was young, courteous, and tried to help us with the buying process. The experience went downhill from there. The sales manager was not prepared, we had to return to sign new paperwork. While reviewing the documents we noticed a 3,000 add on for guidepoint tracking. We told them at we did not need it and were told it was not an option. It was installed on all vehicles and could not be removed. We got up to walk out and the manager said he would take it off. We were treated as third rate citizens from the elevated viewing stands in the middle of the dealership. The person in the "bull pen" was condescending and tried to make us feel as if we had to beg him for help. This was after waiting an hour to sign new documents. Overall, the experience was below par and I would not buy from them again. This dealership seems to work on a 'one and done' approach since there are so many customers in the Houston area. This was the third vehicle I have purchased in the Houston area in 2 years and and the first time I have been treated in this way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We regret to hear about your experience because it is not the experience we want our Customers to have at Mike Calvert Toyota, our Customer Relations Manager will be reaching out to you to discuss further.