Mike Calvert Toyota

Mike Calvert’s Service Staff and Managers are second to none. Don’t go any where else

The paint of my Corolla was partially repaired; there are some parts where the paint are damaged but it was not fixed.

Mike Calvert Toyota has a large nice waiting area. They have a reading area. You can hook up your computer. The oil that is used for oil changes gives you a couple of extra months between oil changes. I like the extra time. They really check your car out during the oil change most of the time. There are refreshments.. I go for all my oil changes.

I have been using this dealership for over sixteen years. It is conveniently located. They have great service department and great staff. Will always recommend them.

Today I had an excellent service. Oscar helped me enormously and courteous. Excellent Costumet Service

There are several reasons why I am rating this Toyota Dealership so low, and will personally never recommend this dealership to anyone, or will visit this dealership myself again. This dealership has made my very first car-buying experience the most upsetting one with their lack of accountability and communication. Received very poor customer service. I visited Mike Calvert for the first time Back in the last weeks of February 2023. The first time, Mr. Trung quoted me a Toyota Rav4 with accessories at a price. I was asked to book the car and told the car would be here in about two weeks when I said I will be back. I even asked Trung what I will be required to book, he said only $500 down and my ID. The second time I come, the car I was quoted is no longer available. Then, I am presented with another RAV4, the same price, but the number of accessories is significantly lower. So, I ask why would a car with less amount of accessories (at a lower price) be at the same price. They would not answer me straight, and to pressure me, they keep asking me to run my credit. The manager available would not speak with us for long to answer my questions or tell me why I am getting pressured to run my credit when I was not told I must in order to book. Among all this, the Trung vanishes. We expected Trung to come back and provide some explanation, or his manager but instead was told to come with Ms. Brittany F. to her office. I tell Brittney what has been happening and she comes back with the explanation: I was quoted the wrong price. It is their management’s fault. In any business, if a customer is quoted, they honor that quote, regardless of the mistake. I tell her, either I will book the car I was originally quoted or she will reduce the price of the new car I am told to book. Now, the original car becomes available again! I am told to run my credit again. I ask for an accurate date, but the dealership will not promise. When I refuse to run my credit, I am told to put in a $5000 payment for the booking. Ten times what I was asked. I offer them $2000, and they finally agree. Lack of accountability from management and sales team. The dealership, do not and will not reach out to you. Buyer beware! I was given a March 15th, 2023 date. I had to always reach them for updates. The dates keep getting pushed. Brittany does not know when the car will be in transit. I ask who will know. A manager, likely. I called the managers, but no one returns my call. I was once even promised by Ms. Brittany. I waited and called the managers myself, but no manager picks up. This ordeal happens for three months. I had to physically go to their dealership to speak with a manager who dismissed their poor communication skills. Lastly, the car comes on Friday 12th May. I ask for a sales order and am told I will be provided one at 10 am Saturday 13th morning. They provide me with one past 12 pm on the 13th, making it impossible to check rates with banks. So, I ask want to reschedule for Tuesday. After making me wait 3 months, Ms. Brittany has the audacity to demand that I be there on Monday. I take off from work so I don’t have to deal with them further. On Monday 15th, Ms. Brittany starts the process but leaves halfway. She also dismissed any concern about this sudden come-by Monday or else attitude. Trung finishes the process and gives me one (of two) wrong keys to come home with. Ms. Brittany calls to ask me to come back for the correct key. I gently tell her I am home, and I am tired. Later Mr. Trung brings me my correct key. So, would I ever visit this dealership? No. Would I recommend them to anyone? Not even my enemy. The lack of accountability from their team made me the most upset. Buying the first car should have been a happy moment, but it was not, and that is this dealership's fault. Their entire team needs a few lessons in sales and customer service.

I liked getting a great price from the beginning! I got a great quote over the phone.

Thanks to louie Dias he did a excellent wonderful job with our purchase he’s the best it went so smooth Louie Dias you are awesome 😎 we never purchased a vehicle dat went this good I would recommend my family and friends to you for purchasing a car ❤️❤️❤️

My experience was nice a super easy Armando Moreno jr, he is your guy, he give a lot of discount on the car the only thing was wait for the car but nothing new nowadays but was jus one week the car came before that was expected even the manager Yao came to talk to me never was force to sing nothing, finally when the car came the VIP EXPERIENCE was nice spotless. I highly recommends this dealer and Ernesto. Tuve una experiencia muy buen en este dealer guy atendido por Ernesto Moreno jr no forzó las cosas me explico todo muy bien, si está en búsqueda de un carro este es su mejor opción y Armando su vendedor, e incluso el manager Yao estuvo ayudándome muy buena atención. Yo recomiendo mucho este dealer y a Armando

I bought 4 Toyota’s in last 15 years from another dealership. This was my first experience with Mike Calvert. Unfortunately, not a good one, because they didn't deliver the same car which I booked with a deposit of $500. They gave me the option of getting another car, but unwantedly I did, because I need a car in this week. Jim Love got involved in dealing with the situation and gave me a few other options. He was very helpful and professional. I regret that I didn't contacted him from the beginning. In the future, if I or anyone in my family or friends wants to get get a car from MC Toyota I will contact Jim Love. He made a good professional relationship with me.