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Mike Calvert Toyota

(1,686 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,686 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Calvert Toyota from DealerRater.

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Pleasant sales person/ Great inventory

I called to inquire about certified used Toyotas over the phone and was directed to Sales/Brittany Foster. She told me that she can help me. She was super accommodating, helpful, not pushy and knowledgeable. She showed our family the certified used inventories that are in our price range. We end up buying a brand new Corolla as we found the price to be very competitive. Brittany is truly a gem, an asset to Mike Calvert Toyota. Thank you very much! from G GIMOTEA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are glad to hear you had such a positive experience and appreciate you taking time to write a review.

Excellent Experience from sales to Finance" My

Excellent Experience from sales to Finance" My experience purchasing a car from Mike Calvert TOYOTA was excellent👏👏👏. From the moment you walk in, you get this well organized, very clean and happy welcoming environment from all associates. I worked with Kadjaliou Barry through the entire purchase. He was fast to answer all my questions and helped out as much as he could. I would highly recommend working with Barry to purchase your next vehicle. Barry was amazing, very helpful and always follows up even after . If you are coming here to purchase your vehicle ask for Barry I would definitely recommend this place to everyone!!!! Thank you Barry 🙏🏽 🙏🏽🙏🏽

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are glad to hear that you had such a positive experience and appreciate you taking time to provide us this feedback.

We bought a Toyota Corolla today on May 7th 2022 with

We bought a Toyota Corolla today on May 7th 2022 with Truong Doan. We went back on March 4, 2023 and spoke to Truong again to try to buy a Rav4 Prime SE at MSRP with no dealership markup and no dealership added accessories on the R.O for the P.D.I.I I even sent and email asking him that this is what I wanted. He said yes we can do that just come in and talk to me. However, they try to add 4 fake and illegal fees for a total of $5,995.00 nitrogen air, floor mats,paint sealant protector, and some kind a protection for the seats. I will be reporting this to the FTC and Ken Paxton the Attorney General of Texas. I thought that they value their customers for their loyalty. I went back because I thought that they would value my business. Me and my husband walked away. It's ridiculous that this is how they treat their loyal customers. Shame on you Mike Calvert Toyota for adding fake fees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We regret that you were not informed of the dealer added options prior to your visit, we add addition features to each of our vehicle to enhance the ownership experience. These are listed on our addendum stickers, on our new and preowned vehicles. We do like to take care of our repeat customer and our Customer Relations Manager will be contacting you to discuss this further with you.

Great to work

Kadjaliou Barry was very helpful and a pleasant to work with. I didn’t plan to get a new car today but his business was convincing. I will recommended Barry to my friends and family. Thank you CC Allen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vehicle was falsely advertised.

Vehicle was falsely advertised. Drove the 30 miles and was terribly disappointed. Vehicle had spray paint on doors and rear bumper. Cigarette burns but the worst was a screw holding the bumper on. All the photos online showed no damage and appeared to be what my granddaughter needed. One star was the lowest rating I could give. Very poor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We regret to hear about your experience, that is not what our customer have come to expect at Mike Calvert Toyota. Please reach out to our Customer Relations Manager at 713-558-8125 so we can discuss this further.

Consumer response

There is nothing you can say that would change what happened. TRUTH IS Used car was deceitfully advertised.

Brittany was amazing, very helpful and always follows up.

Brittany was amazing, very helpful and always follows up. If you are coming here to purchase your vehicle ask for Brittany. -Julia Singleton.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Bad customer service (parts department)

I order my parts onlune and it was my worst experience with online parts department. Its iver 7 days not even a single call or email notifying of any delay. i have to call them and not even an apology for the delay. i left message with part manager and no return call.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We apologize for the lack and follow up, please reach out to our Customer Relations Manager at 713-558-8125, so he can help you with this matter.

Douglas Cyril was great to work with, very personable and

Douglas Cyril was great to work with, very personable and patient while I made my decision. He provided great customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Douglas Cyril was great to work with, very personable and patient while I made my decision. He provided excellent customer service!

I bought a Certified preowned Corolla thinking I wouldn’t

I bought a Certified preowned Corolla thinking I wouldn’t have to spend anything on repairs. One of the wiper blades was coming apart, and the tires were shot. I had my daughter bring it in to get the second key made, told Freddy the wiper blade was coming apart but he told her it was fine, after another trip they replaced it. I ended up buying new tires because it wasn’t safe to drive. I left several messages with the dealer trying to get reimbursed for the tires, talked to Pat or Peter today with no results. I don’t think you should have to spend $800 on tires for a Certified vehicle. The salesman and finance guys were great, I wish service and management were the same.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Specifically asked for Lance James when I made my appt.

Specifically asked for Lance James when I made my appt. Did not disappoint. I am still deciding, but Lance treated me great and did not give me any high pressure. I would recommend him to everyone shopping at Mike Calvert.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.