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Mike Calvert Toyota

(1,703 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,703 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Calvert Toyota from DealerRater.

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Holman Gomez in the Parts Department was extremely

Holman Gomez in the Parts Department was extremely helpful, knowledgeable, and patient with the parts that I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy transaction, well explained from beginning to end.

Easy transaction, well explained from beginning to end. Very satisfied. I would recommend to friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent experience from sales (Lucas) to finance

Excellent experience from sales (Lucas) to finance (Edward). No pressure and the process was quick although they were busy. I recommend them for all of your car buying needs. Best Regards, Roby

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Juan campo made my purchase easy.

Juan campo made my purchase easy. Great customer service. Would purchase at this dealer again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best sales person

Brittany is awesome. Make sure to ask for her. Best sales person at the dealership!!! She helped a ton. She for sure got us the best deal possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Service Anywhere

Fantastic experience in Service, Ross was fantastic to deal with appreciate the Multi-point inspection. They complete the repairs quickly and hand me on my way

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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It was fast and easy transaction, Louie Diaz is the best

It was fast and easy transaction, Louie Diaz is the best person to talk to👏

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Shady folks work here. Beware!!

I did have a 5 star review on this place but seeing as how they decided to botch every single concern we had with the vehicle we purchased I cannot in good conscience leave a positive review. We purchased a vehicle from them in October with a busted antenna that we didn't notice when they sold it to us. They promised to fix it. We brought it back to get it serviced and we're told it was strictly cosmetic and they couldn't fix it because it would have to go to the body shop. Well a while later after a heavy rain there was rain coming into the vehicle and pouring in through the rear seat belt. Same day the rear sensors stopped working from the water damage. We brought it back up again (apparently this time they would be able to fix it also we live 30 miles away). We told the sales manager Juan about everything and he decided not to tell service about the sensor issue. The communication between us and service was absolutely horrible. We had to keep calling back several times just to find out the status and were promised calls back by Fredid and Faith that never came. Even if we did get a call back we would get several different stories. They took two weeks to install a new antenna. We asked them about the sensors and they didn't have a clue about it. Then they tried to tell us that we were on the hook for the sensors. After involving Jim Love the customer service guy, he said they were going to take care of the sensors after all. We kept calling and would get an excuse each time. My wife finally had enough and told them she didn't trust a vehicle with water damage in it and no longer trusted the dealership. We ended up dealing with all these things for a month. We come up today and talk to Steve the director of pre-owned sales who I thought was going to finally get us taken care of. He told us he was going to be able to swap out the vehicle and not check our credit. Well they decided to check my credit a second time and he said they couldn't fix it. The amount of hassle and issues I've had out of this dealership this month have me not even wanting to drive by this dumpster fire of a dealership. Hot and cold hot and cold. Even the finance guy said snarkily we take our online reviews very seriously. We take this one very seriously. Reputation is everything in the car business and I'm going to let everyone know that Mike Calvert is the place you go for disappointment. I passed up several dealerships in my area to come here and maaaan do I have regrets.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Harris Ahmed was such a hard worker, sweet, kind,

Harris Ahmed was such a hard worker, sweet, kind, pleasant and determined to find what I wanted. My husband and I decided to wait awhile as our present Toyota remains in warranty. I will return when we are ready!! Thanks Harris!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Waste of Time

A waste of time. Their internet price for a vehicle I was interested came with an expensive “footnote.” They added an outrageously priced security system which was already installed. I didn’t stick around to find out what other undesired junk they wanted to add for a sale. A “Bait and Switch.”

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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