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The service department is disappointing, especially compared to how it was back when that dealership was Blackwood Toyota. They refused my last “free” service at 25K miles because I was a few thousand miles over 25K. I was actually happy about that though because a couple of times before that they tried to sell me a $100 wheel I didn’t need. This time in was for my “free” 1 year paint and fabric sealant reapplication. I say “free because you pay for it when you by the car. Anyway they messed that up to by putting the sealer on before getting all the bugs off the hood. Now they are sealed in!!! I know they would have come off too because just a few weeks ago I removed every single bug and some of those bugs had been on there for 2 months.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Toyota Victoria best service dept
Very nice and helpful service. Thank you to the service dept team. Good job keep it up🙏👍👍👍 They fix my fog light promptly and best service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Recall Service
I had a recall on the vehicle which Toyota reminded me. I setup the appointment for 7:30am and I was back home by 7:45am by shuttle. I was picked up at 11:15 am and left the dealer at 11:30 am. Fast, friendly & efficient.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service!
Everyone was courteous and accommodating. I needed to be shuttled to a different location while my car was being serviced. They made it happen! Very important to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great
Great service! Did everything possible to get me to take home a new vehicle! Wish they had a wider selection of cars, but aside from that everything was great!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Service visit
Excellent and professional service Friendly personnel and comfortable waiting area I've also purchased vehicle here in the past and was very satisfied with that experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The dealership was very professional
This was the best experience I have ever buying a truck. There was no pressure or hassle in the buying experience Freddy was very up front and honest would recommend Toyota Victoria to everyone the staff is top notch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service department
Great place the advisor Alicia was very helpful and the staff was very kind. The waiting area was great had free coffee machine and water and had masks in case u didn’t have one. Overall great store would highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Car Buying Experience
Great car buying experience ! Found what I wanted and the entire process was handled smoothly and professionally. Highly recommend to anyone looking for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Use Toyota of Victoria.
Our initial salesman Lindsey is a personable individual. He listened to our interests and could not have been more helpful. Then the sales manager Ross sat with us and looked us in the eyes and listened and asked the right questions. Lindsey came back with a new option (a new unreserved highlander) in exactly the perfect setup for us. Then Justin the finance guy came in and made the deal happen to our satisfaction. We were there until almost midnight. I will not use another dealership again (and I'm an ex-car salesman). Great place, Great staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase