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Toyota of Victoria

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (192 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (192 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Victoria from DealerRater.

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Steer clear

The service department is disappointing, especially compared to how it was back when that dealership was Blackwood Toyota. They refused my last “free” service at 25K miles because I was a few thousand miles over 25K. I was actually happy about that though because a couple of times before that they tried to sell me a $100 wheel I didn’t need. This time in was for my “free” 1 year paint and fabric sealant reapplication. I say “free because you pay for it when you by the car. Anyway they messed that up to by putting the sealer on before getting all the bugs off the hood. Now they are sealed in!!! I know they would have come off too because just a few weeks ago I removed every single bug and some of those bugs had been on there for 2 months.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Toyota Victoria best service dept

Very nice and helpful service. Thank you to the service dept team. Good job keep it up🙏👍👍👍 They fix my fog light promptly and best service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Recall Service

I had a recall on the vehicle which Toyota reminded me. I setup the appointment for 7:30am and I was back home by 7:45am by shuttle. I was picked up at 11:15 am and left the dealer at 11:30 am. Fast, friendly & efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service!

Everyone was courteous and accommodating. I needed to be shuttled to a different location while my car was being serviced. They made it happen! Very important to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great

Great service! Did everything possible to get me to take home a new vehicle! Wish they had a wider selection of cars, but aside from that everything was great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service visit

Excellent and professional service Friendly personnel and comfortable waiting area I've also purchased vehicle here in the past and was very satisfied with that experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The dealership was very professional

This was the best experience I have ever buying a truck. There was no pressure or hassle in the buying experience Freddy was very up front and honest would recommend Toyota Victoria to everyone the staff is top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service department

Great place the advisor Alicia was very helpful and the staff was very kind. The waiting area was great had free coffee machine and water and had masks in case u didn’t have one. Overall great store would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Car Buying Experience

Great car buying experience ! Found what I wanted and the entire process was handled smoothly and professionally. Highly recommend to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Use Toyota of Victoria.

Our initial salesman Lindsey is a personable individual. He listened to our interests and could not have been more helpful. Then the sales manager Ross sat with us and looked us in the eyes and listened and asked the right questions. Lindsey came back with a new option (a new unreserved highlander) in exactly the perfect setup for us. Then Justin the finance guy came in and made the deal happen to our satisfaction. We were there until almost midnight. I will not use another dealership again (and I'm an ex-car salesman). Great place, Great staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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