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Bob Maxey Ford of Howell

(1,313 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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I got a beautiful Bronco from Bob Maxey.

I got a beautiful Bronco from Bob Maxey. Matt Warner was knowledgeable, helpful, and couldn't be happier with my pick! Thank you Matt for making this transaction so easy. Everyone was so friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They have been so helpful especially our agent Jenny.

They have been so helpful especially our agent Jenny. We have been with Jenny for numerous years and she has always been so helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I want to express my sincere thanks to Bryant Young for

I want to express my sincere thanks to Bryant Young for the assistance he has given me with my 2020 Lincoln Corsair. I had a couple of minor issues come up and he was able to research and discover that there had been a software update that changed the behavior of the parking brake as well as doing a quick fix to an out of alignment wiper arm. Highly recommend him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I appreciate the attention and cooperation that I receive

I appreciate the attention and cooperation that I receive from both the new vehicle salles team and the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We have used this dealership for many years and have

We have used this dealership for many years and have nothing but good things to say about them. We have a thoughtful, cheerful, and helpful saleswoman. Everyone working there is friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very helpful.

Very helpful.. got me in on in a timely fashion diagnosed the problem .. received a ride home

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

From appointment time to the time they finished fixing

From appointment time to the time they finished fixing the vehicle was within the time frame we where told. The work was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had the works done.

I had the works done. Imagine my surprise, when 2 days later, after my vehicle sitting in the driveway, I see a shiny object behind the passenger back tire. It’s the lock lug nut from the front passenger tire. I called, the manager replied that she looked at the video and the tech tightened all 4 tires. So I guess it’s my word against theirs. I will not go back and when I’m ready for my next vehicle, I’ll go elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Received great service from Will during purchasing my new

Received great service from Will during purchasing my new Bronco. From walking into following up with me. He was not pushing like Sales person in the past at all. Will definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Carol, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The set up and transaction with Tina and Scott was

The set up and transaction with Tina and Scott was seamless! my vehicle came in early and they were on top of it getting everything ready for pick up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.