Bob Maxey Ford of Howell

Dropped of the car for warranty service work the night before and spent 20 minutes with advisor while they typed up the information/invoice for the work. Next day I did not hear a word. Texted them at the end of the day since they said they communicate via text with progress of work and when car would be ready. Did not text back. Had to give them a call. Women who answered the phone was laughing so hard she could not speak. Transferred me to service and first person had no idea about car. Transferred again and this person said "oh let me check because I came in late and could not find any paperwork on this vehicle". Really?? On hold and then transferred again. Finally they said the car was done around noon that day. Waited all day for this. Went to pick up car and was told that it was out front. Of course, went out front and it was not there. Back in again. Saw a porter who remarked "not out there, is it?". He offered to retrieve the car and asked if I wanted a car wash. Really? You have had the car all day. No to the car wash, just bring me my car. Not impressed at all.

I like the personal feeling that the service people care about you! They ask if you need help and are very courteous. I will go back again!

My issues were resolved and a new engine was installed car is running great the owner and service manager were able to get it all resolved for me

I travel all the way from Warren Michigan to get a car from Bob Maxey Ford in Howell Michigan for only one reason, they are the best dealer ship in the country. If all dealerships were like Bob Maxey, you wouldn't be able to wait to get your next car!

I had a few issues with the vehicle when I purchased it, problems from the factory... The team at Bob Maxey was very patient and were able to resolve the issue.

Excellent customer service. Pleasure to do business with and great execution. Their price was much better than 2 other local Ford dealers.... not even close.

Excellent service and totally satisfied!!! The service at Bob Maxey Ford has always gone above and beyond. The car wash is a great addition to their service.

BOB MAXEY IN HOWELL SALESPERSON TINA IS A LIAR WHO SAID I DID NOT WANT A VEHICLE, BUT NEVER FOLLOWED UP AND IGNORED CALLS! I CALLED, LEFT MESSAGES, AND TEXTED HER WITH NO RESPONSE AFTER SHE STATED SHE WOULD CHECK ON PRICING FOR A VEHICLE THAT I WAS INFORMED ONLY HAD 2K MILES BUT WHEN I TEST DROVE IT...IT HAS ALMOST 6K MILES. NOT ONLY DID THE VEHICLE HAVE EXCESSIVE MILES, BUT THE VEHICLE INFORMATION/VIN I RECEIVED A QUOTE FOR AND DID RESEARCH ON WAS NOT THE SAME VEHICLE THAT I TEST DROVE. I LEFT A MESSAGE FOR THE MANAGER AS WELL ON FRIDAY AND HAVE NOT RECEIVED A CALL YET.

The sales people are great. They are not pushy at all. That’s one thing we can all appreciate. If you had a question about anything they would make sure to find the right honest answer for you

Do not buy anything from Bob Maxey Ford of Howell they will sell you a vehicle with a modification done to it and sell you the warranty knowing that it voids most of the warranty and not say anything till you bring the car in for repair and they find every way possible to not cover it or make it right. They are nothing but a joke and scammers