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Bob Maxey Ford of Howell

(1,307 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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Best in the business!

Best dealership I've ever dealt with. Friendly, honest, efficient and fair pricing are just a few of the things that bring me back to Maxey Ford for vehicle leasing and customer service, These folks are the best in the business at what they do. My damaged tire was replaced for much less than any Tire dealer shop quoted and I was confident that everything was done right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Expediant Service

Always Top notch service when I bring in my car. Takes a short amount of time but the job gets done properly , plus you always get a car wash!!! What service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good deal; great people!

We pretty much knew what vehicle we wanted and generally what a good deal would be. However, the folks at Bob Maxey that I dealt with (Julie G. & Rick G.) were outstanding! They not only made the buying experience, but they also went out of their way to get us the best deal possible -- a great starting price, 3 incentives and 0% financing...it was like hitting the Trifecta! We got the Ford Edge, in a the color we wanted and with the option packages we were looking for. And they even threw in wheel locks! All-in-all, a wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional, courteous,thorough % I have confidence.

We’ll deserved & appreciated. Will go back Will want to by my next vehicle there if price and car I want is right. Hopefully so. Then I can continue to get good service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great

Valerie was extremely knowledgeable and helpful. She returned all my calls quickly and knew which options were available on whatever vehicle I was inquiring about. I decided an AWD Escape was the right fit for me and am happy with my decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Top notch service which I so appreciate

I came in for a recall and told them I needed the car for work and they fixed it very quickly. It was a snow storm day with lots of cars in there at the time, but they were on it in record time. Thanks, guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you Tracie Neff, service advisor

Thank you Tracie Neff for going above and beyond to find the tires I wanted on my vehicle. She also kept her promise to call back. Thank you Tracie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

quick service; competitive prices

Good, quick service. My car always runs so smoothly after service at Maxey. Nice waiting area., competitive pricing, make appointments in advance, always taken in on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast and Efficient

I use Bob Maxey for all my routine maintenance. My 2016 Escape has not had any issues but if it did I would take it to Bob Maxey. I trust them totally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Coolant Low Warning Came On

I would have to say that Bob Maxey Ford is the most honest Ford Dealer in Livingston County. My low coolant light had been coming off and on for a couple of weeks. We took it into Bob Maxey and they checked out my whole system and said everything looked fine. That the sensor was going bad. They could have easily told us that there were a lot of other issues but did not. Bob Maxey is where we will go to always have our car serviced. They are all very nice to work with in the Service Department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.