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Bob Maxey Ford of Howell

(1,307 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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Great Salesman

Dennis made leasing our new 2019 Edge so easy...he consistently went the extra mile.We have used Bob Maxey for all of our service needs...always the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Requested experience review

I don't know what I could add. We are long time customers of Bob Maxey Ford. We have always been pleased with their sales staff and service department. Their work has, so far been exemplary.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Experience Leasing Our New SHO

The Bob Maxey Ford in Howell is an excellent dealership. The staff are always friendly and helpful, especially our Sales Consultants, Paul Wisniewski and Brian Waldo. We leased a beautiful new Taurus SHO and they made the whole process easy and stress free. They discussed our lease options, detailed all the new features on the 2019 and had all the paperwork ready to review and sign without waiting when we picked up our car! Paul and Brian are great and,truly believe in making their customers happy and satisfied with their buying experience. We are return customers and always will be because of the service and care at Bob Maxey Ford. Thank you Paul and Brian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pleasant, painless, delightful.

Bob Maxey Ford is definitely a class act, and I happen to be a GM retiree! We have three Ford vehicle leases through this dealership and every one was a delightful experience. To say that Cheri Cash and Will Andrews go above and beyond to assure that my family and I get the best leasing experience would be an understatement. They are experts in their work, knowledgeable in all aspects of their job. They are easy to work with, appear to be honest, go out of their way to make sure their customers have no questions unanswered. They are friendly and at the same time project a spirit of enthusiasm and a professional demeanor. Their and professional, friendly demeanor is, I feel exemplary and speaks well not only for themselves but for the entire dealership. I hope that this review is extended to both Cheri Cash and Will Andrews. They have, after all, assured our continued relationship with Bob Maxey Ford of Howell!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

CJBennett

Our sales person did a good job just wish the used car sales manager would have come out and talk to us instead of hiding behind the our sales person.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Rude and unprofessional

very unprofessional service department. They will lie to you, and they will hang up the phone on you if you have a problem with their prices. Don’t recommend Bob Maxey for anything. I wish I could give zero stars.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kenny and Dan rock!!

I was looking to upgrade my f150 and Kenny was able to find a perfect truck. Kenny was very knowledgeable answered all my questions dan was able to get me a great deal with a finance company. All around great car buying experience highly recommended Kenny and dan for used cars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience!

Valerie Shaver and Bob Maxey were awesome to work with. When other dealers said something could not be done she made it possible. We got out a vehicle that had seen better days and I was able to finally get back into a pick-up truck. I will without a doubt buy all my vehicles in the future from Valerie and Bob Maxey...and I will certainly be referring anyone I can to her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
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Dealer response

Joseph, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Bob Maxey Ford

Best Ford dealership in Livingston county!! Very experienced sales team and great service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
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Dealer response

Gerald, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great buying experience

I had a great buying experience at Bob Maxey Ford of Howell. I was looking for a used truck with many specific characteristics and was able to find it here. Julie Kastrati was the initial contact and answered several questions before I came to the dealership. Julie Getkin was my sales person. She was professional, polite, and easy to work with. I appreciate the great experience at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
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Dealer response

Michael, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!