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Bob Maxey Ford of Howell

(1,307 reviews)
Sales hours: 10:00am to 3:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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Bob Maxey Ford

Got rear ended by another driver while stopped at a red light. Damaged rear bumper, trailer hitch needed replacement. I also had a service recall on this truck. Bob Maxey Ford serviced my truck in their service dept for the recall and in their body shop to replace the rear damaged body parts all in one day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Richard, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great service! Friendly people!

The entire experience at this dealership is always pleasant. The staff is friendly, informative and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Deborah, we're happy you found our staff to be so supportive during your experience here at Bob Maxey Ford of Howell, Inc.! Thank you so much for being one of our valued guests and we look forward to your next visit!

Highly Recommended

Great people that made buying painless and quick. Bought my first vehicle from them and they worked around my schedule to make the process fast and efficient. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ford 350

We brought our Ford 350 in to be fixed and plug that goes from your 5th to the pick up truck and broken twice, actually came apart, what we were told is this happens all the time, and they wanted to charge us $300.00 and some dollars for something that would fall apart again I found terrible business, my husband even called Jenny the one that sold it to us, she never called us back and the person who he did talk to said there was nothing he could do, I was under the impression it would be under warranty and we were told no.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vicki Johnson

Dealing with the sales rep, Michell Glapa, of Bob Maxey Ford of Howell was a wonderful experience. He showed us what they had in stock that best suited my wants & ended up with a great vehicle. They took care of every detail from start to finish. Thank you so much for your patience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Vicki, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!

Great Customer Service

Had a great experience purchasing an used 2015 Ford Edge Titanium from them. Worked with Greg, who has ensured the experience was great from start to finish. For a few extra things that needed to be taken care of after the purchase, he has offered to come out to Lansing (where I live and work) to resolve, such as dropping off the floor mats that had not arrived before I completed the purchase and picking up the vehicle to take to the body shop to look at a loose/broken body panel clip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jason, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!

Easy peasy

Recall services and the works oil change. I was able to drop my truck off after hours and leave the keys in the drop box. My truck was done in the morning, earlier than expected,. Pleased with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kim, we appreciate your feedback of our Staff's outstanding service! It is great to hear our Staff took such great care of you! We hope to see you here again!

Bob Maxey Ford of Howell

Even when I have bought cars at other companies (for convenience) I have brought my cars to Bob Maxey for service. They are the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we appreciate your recommendation of our dealership! At Bob Maxey Ford of Howell, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Bob Maxey Ford

Our salesperson was Julie Getkin and she was great! She is professional and has always looked out for me to get the best possible deal on my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jane, we appreciate your recommendation of our dealership! If there is anything else we can do to assist you, please let us know! Take care!

Ford Escape SE

Great experience! Tina was a fantastic salesperson!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Alan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Until the next time we meet, take care!