Reviews
Bob Maxey Ford
Our salesperson was Julie Getkin and she was great! She is professional and has always looked out for me to get the best possible deal on my new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jane, we appreciate your recommendation of our dealership! If there is anything else we can do to assist you, please let us know! Take care!
Ford Escape SE
Great experience! Tina was a fantastic salesperson!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Until the next time we meet, take care!
Took my fusion in for a recall on power steering
Dropped my fusion off for a mandatory recall on Monday at 11am due to power steering failure for a recal by ford, received a phone call Monday evening asking if I wanted any recommended work done I said no thank you. Never recieved an update on Tuesday. Called Wednesday at 3:30 and was notified my car was done early afternoon Tuesday. I missed 3 days of work when if there was any communication whatsoever especially with the text app update which wasn’t being used by the staff obviously I could have only missed one day. Because it was a recall and not a routine e service that’d be paid for was obviously just thrown on the back burner and not even given common communication. I’ll be shopping for a new vehicle soon.. just not here now. I’m in the profession of sales and just thrown to the side because I’m not paying for a service but because it was a recall doesn’t substitute for poor communication..
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Durbin, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We take our customers? comments seriously so we hope that you?ll give our Service Manager Dan Retherford a call at (517) 545-5700 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. We know that the future success of our dealership is dependent on cultivating long-term relationships built on trust, so we look forward to your call.
Maxie FORD
Was very happy with their service.very polite ,helpful, explained everything that they did, I UNDERSTOOD THE PROBLEM. Ms. Kendrick. MY T BIRD....
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Peggy, we're pleased to hear everything was completed to your satisfaction! If there is anything else we can do to assist you, please let us know! Take care!
milandockery@sbcglobal.net
If you are shopping for a new or used vehicle or needing to have your vehicle serviced you have to visit this dealer! You will not be disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Ford F-350
Valerie Shaver at Bob Maxey Ford is absolutely fantastic!!! She made the purchase of our new truck extremely smooth and easy. Please ask for her if you are in the market for a new Ford car or truck. You’ll love her!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob Maxey Ford Howell
The sales representative Jenny Orlich was helpful and insrumental in getting us the best value for our money. She took into consideration all of our needs and wants. I would highly recommend Jenny if you're in the market for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Graydon C
Great buying process and Tina was helpful throughout. Truck was as expected after driving 1100 miles one way to purchase it. Thanks for the experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Graydon, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mikenlisasmith@gmail.com
Very bad place. Total rip off, incompetent mechanics. Sell your vehicle before getting it worked on here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Satisfied
Mitch provided great service and was very thorough on working through the deal. Very responsive and was available very quickly when texting him with any questions I had. Reason for 4 stars is the vehicle's transmission stutters and slightly misfires occasionally when going from 4th to 5th gear which I spoke about and was assured it would be taken care of when picked up. I understand it is a business and they did fix ball joints and brakes as they said they would. Overall good experience and a friendly staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car