Reviews
Owner/Driver
Dealt with Ken. A hyper enthusiastic salesperson but knew his stuff. Paperwork was handled by Dan Duey who explained everything simply and to the point.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Very Nice Experience
Kenny was our sales person. His knowledge of the vehicle we purchased was evident, and he was very nice and helpful the whole way. He took care of the add-ons we requested in a timely fashion. My wife and I were quite pleased with the whole experience. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Kenny in used car sales was great to work with. He took care of everything for me. I was very happy with how smoothly the transaction went. Only down side is with financing. While the finance manager is very nice, they ran my credit with multiple lenders. I understand this is common practice and they were trying to get us approved at the best rate possible and appreciate that, but, to date, I have already received close to 20 letters from lenders. My credit score has taken a huge hit for all of the inquiries.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Greg was awesome at Bob Maxey
Greg was the best in helping my husband and I when we were shopping for a car. His kindness and helpfulness was simply awesome. He made buying the car so easy and comfortable, I would recommend anyone to go and see Greg you will not be disappointed and he will do whatever he can to get you into your new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Thankful for thier great customer service
My trip of an hr and 20min to Bob Maxey was well worth it. Greg Harakas and Kenny Ostin thank you so much for your help you really show that you care about your customers. I will be coming back to Bob Maxey Ford in Howell with my next purchase of a vehicle just because of you two.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Melissa, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
WOW!!! Kenny Ostin is the bomb!!
Nice to know that customer service is alive & well @ Bob Maxey Ford in Howell. Being in the service business myself it was very refreshing to work with Ken and not fly spec everything..he has it covered! I love my new vehicle . A real pleasure to work with Ken & the group.I will be back. Tige
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Bob Maxey Ford of Howell, Inc. for all your vehicle needs! Take care!
Poor customer service
I was trying to work with one of there salesman and he was refusing to work with me, so I went to a different dealer. That is the great thing about buying a new truck, there is plenty of competition.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mr. Smith We sincerely appreciate your interest in our vehicle, especially being almost 1,500 plus miles from us. We do apologize that we could not come to an agreement on price with you and we hope that you at least did find what you were looking for from a dealer closer to you. If we can do anything for you in the future please don't hesitate to let us know.
Awesome experience
I bought a beautiful 2016 Explorer from Greg in Used Cars. He is the best salesman I've ever dealt with. He is extremely thorough and listens to every request I had. He found my Explorer in Ann Arbor and got it for me by persistence. I wanted certain options and he found the perfect SUV for me with every option I wanted! I can't say enough about Greg. He personally went through the Explorer with a fine tooth comb and I couldn't be more pleased with my experience. Greg is extremely personable and extremely thorough. I would recommend Bob Maxey and Greg to anyone. You won't be disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Buyer beware
Bought a nice car but it didnt have floor mats. Salesman, Kenny, PROMISED he would have them in the mail to me that following Monday. Almost 2 weeks went by all the while getting the run around. They had a handful of cars like mine in their lot but Kenny "couldnt send any when the manager was in". When I called and spoke with Brian (sales manager), he and Kenny basically called me a liar and said it is "common" for cars to be missing floor mats. That's news to me! After our phone call and me reminding them my word of mouth is worth more than money, they magically found floor mats for me. Nice cars on their lot but wont recommend them to anyone due to their poor customer service.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Awsome experience with Steve! Go see him!
First impression was 3 salesman standing outside an out of the 3 men Steve came over and helped me out. He asked what I was looking for and showed me what they had. But he basically read my mind 2013 focus ST. He never pushed me into purchases but also very kindly showed me more after the ST. The transaction was very smooth and fast. Answered all of my questions . Very nice guy GO SEE STEVE AZAR .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Josh, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!