Reviews
Bob Maxey Ford Service
Brake repairs went quickly and smooth. These guys are the best!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you enjoyed working with our staff, Brian. If there is anything else we can do for you, please give us a call.
Leased a new 2016 Ford Explorer
I leased a new 2016 Ford Explorer. This is my third Explorer and it comes with even more great features including heated seats, heating steering wheel, front and rear sensors, swipe to open lift gate, navigation and video headrests in the second row. My salesperson, Paul Wisniewski is really incredible. He always works with me to get me the best deal. He came over and helped me set up my phone to the Sync and set the keyless entry and showed me how to use every feature. He is always very patient and positive. I can't imagine a better salesperson or representative for Ford Motor Company.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! It's great to hear that we could be of such help!
Great service
Matt and Karen at this location are awesome to work with. If I ever have a issue with my car these too are right there to help and keep you updated on what's going on so your not without transportation. Thanks for the dedication and hard work from these 2 people. GREAT Customer service goes a long way and these 2 have it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Clean friendly service department
Service Representatives were very polite, knowledgeable and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great
Awesome as usual great service Paul wiesnewski is the best at taking care of things
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are glad you chose our dealership, Simone. Hope you're enjoying your vehicle, and as always, drive safe!
Fast and efficient
My Explorer was a bit overdue for an oil change and I was driving from Howell to Cleveland, Ohio. The service dept. got me in right away and I was out of there in less than an hour. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
The work was routine, but was done efficiently and I appreciated being told that a tire rotation was not necessary at this time. I have great confidence in the service department at Bob Maxey Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Battery Replacement
Excellent service. In and out within an hour for the same price I could do the work at home; but faster. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, David. We're glad to offer quick, efficient service at a competitive price. We hope you'll think of us for your future servicing!
Sales Hero's
My previous car was totaled in a snow storm. Ken Ostin of Bob Maxey Ford of Howell made my car purchase less stress, fun, life changing. It is the first time in my life I have had a upbeat, positive exchange with a dealership. The encounter was the most helpful experience I needed at that time in my life.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tony Allis provides the Best Customer Service!
I've never had a bad experience and I love working with Tony! Tony never makes you feel like you are a bother and will do whatever he can to make sure each customer is happy! Paul is an awesome mechanic and I feel you have the best dealership in Michigan! Your customer service is over the top!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We sincerely thank you for your business and hope to continue serving you for many years to come!