Reviews
Fast and efficient
My Explorer was a bit overdue for an oil change and I was driving from Howell to Cleveland, Ohio. The service dept. got me in right away and I was out of there in less than an hour. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Battery Replacement
Excellent service. In and out within an hour for the same price I could do the work at home; but faster. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, David. We're glad to offer quick, efficient service at a competitive price. We hope you'll think of us for your future servicing!
Sales Hero's
My previous car was totaled in a snow storm. Ken Ostin of Bob Maxey Ford of Howell made my car purchase less stress, fun, life changing. It is the first time in my life I have had a upbeat, positive exchange with a dealership. The encounter was the most helpful experience I needed at that time in my life.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tony Allis provides the Best Customer Service!
I've never had a bad experience and I love working with Tony! Tony never makes you feel like you are a bother and will do whatever he can to make sure each customer is happy! Paul is an awesome mechanic and I feel you have the best dealership in Michigan! Your customer service is over the top!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We sincerely thank you for your business and hope to continue serving you for many years to come!
Service on 2010 Mercury Mariner
Service was great. Work was done on time without delay and maintenance was suggested which was well warranted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
2013 Taurus, have owned for almost 3 years. The shocks on my trunk went out, which created an unsafe ability to use the trunk as it would not stay open. Called for service, and as usual they delivered personalized, professional and timely service. If anything delays the completion of the job, they find ways to "wow" you to keep you a totally satisfied customer. Thanks to the service team at Bob Maxey in Howell.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Michelle! Thank you for your positive review. We respect our customer's time and budget. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
Service at Bob Maxey
Just Excellent! Service 9is prompt and very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service, clean facilities
The service and staff were very helpful. My car was ready when expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Llwyd! We're happy to help however possible. If you ever need help, just give us a call. Happy motoring!
Service
I had an intermitten problem with the door latches on my 2015 F1 50. It took a couple visits the problem appears to be resolved. Service & staff were great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Service is always great. Never had a bad experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your warm review of the team here at Bob Maxey Ford of Howell, Inc.! It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!