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Bob Maxey Ford of Howell

(1,307 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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SIMPLE AND PAINLESS SERVICE EXPERIENCE

service was very easy and painless. Explained the issues which were quickly diagnosed and repaired on my extended warranty. it was an entirely pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

The staff at Bob Maxey Ford of Howell, Inc. always strives to provide personable and excellent customer service. We greatly appreciate your business, and thank you again for the review!

Warrantee work on transmission recall 2014 Focus

2014 Focus had a recall on transmission problem they ordered parts took about 2 months but not their fault took so long, got it done in a day, had a loner car for me , all service personal very helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Feels like truck could hit the 500,000 mark now.

280,000 miles on a diesel truck can be painful on the bank account. You guys make it easier when the truck comes home running like new again. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Looking for a new car

I purchased a 2016 Fusion. It went very smoothly.My salesperson was excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks, Norma! We're happy to help however possible. We appreciate your review and hope we can continue serving you for many years to come.

Great service

Service was very timely. All service department employees were top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Marvin, for the glowing review! Drive safe, and we'll see you on the road.

2015 Ford Fiesta Service

2015 Ford Fiesta - Great "hometown" service. I appreciated the quick turn-around for an oil change and tire rotation. All the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mr Paul Wisniewski

The Body shop did over and beyond great service kept me up to date with progress Escape looked great upon completion

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2016 Explorer

My sales representative was Brian Waldo. He took time to answer questions and allowed me opportunity to test drive a few different vehicles. He was patient in helping me find the right vehicle for me. Best of all I felt no pressure to purchase a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy that we were able to provide a professional, courteous, and engaging experience! Don't hesitate to call us if you ever need anything. Be safe on the road.

Fast!!

Had a set of new tires put on in 45 minutes - very pleased with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Maxey Ford is awesome

The service dept is awesome. They really know what they're doing, they are courteous, they'll take you home and pick you up if you need it, and they're reasonably. I wouldn't take my car anywhere else. Seriously.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for the wonderful comments of the team here at Bob Maxey Ford of Howell, Inc.. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!