Reviews
Very caring!!
Very caring, courteous, & knowledgeable!! I will highly recommend your Service Dept.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Janenne! Thank you for taking the time to share your feedback with us.
2010 Mercury Mariner Service
Helpful staff - everything done according to plan.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had such a positive experience with us, Michael! It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!
Big Blue
I had the oil changed and tires rotated on my pick up and I couldn't have asked for any better service. Tony as always does a great job and so do the Techs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exceptional Service
My 2014 Ford Escape has had a poorly aligned Hatch since it was built. I could literally pull it open when it was closed. I spoke with the Body Shop manager Matt, scheduled an appointment and left it at Bob Maxey. Within a few hours Matt called to tell me it was ready. When I picked it up he showed me how much better the hatch fit after they adjusted it. I am amazed at how much easier it is to open and close. It fits perfectly! Thank you Matt and Bob Maxey Body Shop! Excellent service = Happy Customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great buying experience
Jenny is great to work with. She is knowledgeable and experienced. She even has time to answer questions AFTER the sale. Will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Daniel Doak
Got there on time for my first Car appointment. Service personnel were very friendly and I had my car serviced promptly. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service manager has excellent customer service
my wife had difficultly setting up the appointment with the service tech. I called back and talk with the service manage and he was outstanding. very supportive and got us in very quickly. The bottom engine tray came loose while on the road. again, talked with the service manager and he resolved the issues quickly!
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Setvice
very nice and clean showroom with sales very nice sales peoples
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your strong recommendation of the staff and Bob Maxey Ford of Howell, Inc.. It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Routine Maintenance
I brought my 2012 Ford Taurus back for the regular oil change and tire rotation. Staff is always friendly. Now with the remodeling, the waiting area is comfortable and relaxing and spacious. Nice touch on the help yourself popcorn and drinks and snacks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback. The staff at Bob Maxey Ford of Howell, Inc. always strives to provide personable and excellent customer service. We greatly appreciate your strong recommendation, and thank you again for the review!
Great service and clean facilities
Great people, service people know us by name. We appreciate their quick service and expert skills.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business.