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Bob Maxey Ford of Howell

(1,313 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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"Repaired right, returned clean"

The vehicle was repaired right and returned clean!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great dealership.

I purchased a 2016 Ford Escape Titanium at the end of August, 2015. The salesman who was recommended by good friends did an outstanding job in understanding exactly what features I wanted, obtained the Escape in a few days, seamlessly completed all the paperwork, and thoroughly explained each of the features within the vehicle before I drove it from the dealership. I was extremely pleased with the dealership and their excellent personnel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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oil change

oil change liked the idea of paying for services at the write up counter- same person

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Sue, we are happy you had a pleasant experience at our dealership. We appreciate your review and hope we can continue serving you for many years to come.

Great service and clean comfortable waiting area

Service was quick and courteous and I liked the car being washed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

2014 f150 oil changed, wife brought it in and would not stop raving about the dealership. Keep up the great work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you enjoyed working with our staff, Karl. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!

Very caring!!

Very caring, courteous, & knowledgeable!! I will highly recommend your Service Dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're so happy you enjoyed working with our staff, Janenne! Thank you for taking the time to share your feedback with us.

2010 Mercury Mariner Service

Helpful staff - everything done according to plan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you had such a positive experience with us, Michael! It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!

Big Blue

I had the oil changed and tires rotated on my pick up and I couldn't have asked for any better service. Tony as always does a great job and so do the Techs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exceptional Service

My 2014 Ford Escape has had a poorly aligned Hatch since it was built. I could literally pull it open when it was closed. I spoke with the Body Shop manager Matt, scheduled an appointment and left it at Bob Maxey. Within a few hours Matt called to tell me it was ready. When I picked it up he showed me how much better the hatch fit after they adjusted it. I am amazed at how much easier it is to open and close. It fits perfectly! Thank you Matt and Bob Maxey Body Shop! Excellent service = Happy Customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great buying experience

Jenny is great to work with. She is knowledgeable and experienced. She even has time to answer questions AFTER the sale. Will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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