Reviews
Terrific Experience
Every contact we had with Bob Maxey Ford in Howell was a positive experience. Every person we dealt with was friendly, helpful , professional and didn't pressure us into a purchase. Our sales consultant went beyond expectations to understand our needs and to provide us with what we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
car owner
service dept very polite ! Tony is a great advisor
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Honest, friendly, and fair
Honest, friendly, and fair. No one likes to hear that a repair is more extensive and costly than expected. But when the bad news comes to you from someone you truly trust and will fully explain what is wrong with your car, you feel glad that you came to Maxey's for your service. I especially enjoy being welcomed by name and thank for coming to Maxey's by Dan Rutherford. He is the face and personality of the service Department. Thanks, Rick Ratke
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome service department
They were awesome. Took the time to fix it right. M.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Edward Zachar
Appointment and some work on a recall was done efficiently.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lease Renewal
This was my first experience with Maxey Ford and it was the best car buying experience I've ever had. Recommended to me by a family friend, I was a bit concerned working with a dealership a hour and a half away from my home. However, the phone and email communications with my salesperson put me into the exact truck that I'd wanted at the best price and... the vehicle was delivered right to my driveway for us to sign the paperwork. No hassles, great service & product, all from my living room! Maxey Ford will be on the short-list when our current lease periods expire.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Dealership Excellent Customer service!
We bought a F-250 Superduty. Jennie Olrich was excellent! We had been vehicle searching over a year off and on. We were not sure what vehicle we wanted. Jennie was always there for us with answers to all of our questions. She is an amazing sales person. We bought our last F-250 from Jeff Moon 14 years ago! You have an amazing dealership staff! When we need another vehicle we will be back! Thanks again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
clutch replacement
The staff was super! My total experience for the repair was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosanne Dryer
I leased a 2016 Escape Se. I dealt with Brian and Julie and my experience was best I have ever had when dealing with a car dealership. They were both kind and very helpful making the process very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service facility
Fast, timely and courteous service, very much appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase