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Bob Maxey Ford of Howell

(1,313 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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2015 Ford Taurus

Scott Clowers has been a big help in our leasing of our cars.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Clean facilities

Your service staff was very friendly, and the maintenance service was done in a very timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Auto Dealership

I have already sent 2 customers who have purchased Trucks from Jenny O.. One was from Atlanta, Michigan. Dennis Davis, and P Fellows who was going to switch dealers. His problem was his doing. Both bought new F-150's. I love the excellence there in Sales and Service. Everyone is out to do their best for the Customer. Service lounge is immaculate and friendly, thanks for the free coffee and granola bar. I did suggest to your Svc Mgr to get a few more Children's Books to make it more child friendly. He got on it immediately. What a place. You have my loyalty forever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service; clean, modern facilities.

Necessary service was completed in less than the anticipated time at check-in. Comfortable customer lounge. Greatly appreciate the wash!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Returning customer

All issues were addressed. The staff is always a pleasure to deal with. The work performed was top notch and explained very clearly to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Terrific Experience

Every contact we had with Bob Maxey Ford in Howell was a positive experience. Every person we dealt with was friendly, helpful , professional and didn't pressure us into a purchase. Our sales consultant went beyond expectations to understand our needs and to provide us with what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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car owner

service dept very polite ! Tony is a great advisor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Honest, friendly, and fair

Honest, friendly, and fair. No one likes to hear that a repair is more extensive and costly than expected. But when the bad news comes to you from someone you truly trust and will fully explain what is wrong with your car, you feel glad that you came to Maxey's for your service. I especially enjoy being welcomed by name and thank for coming to Maxey's by Dan Rutherford. He is the face and personality of the service Department. Thanks, Rick Ratke

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome service department

They were awesome. Took the time to fix it right. M.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mr. Edward Zachar

Appointment and some work on a recall was done efficiently.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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