Reviews
Mr. Daniel Doak
Got there on time for my first Car appointment. Service personnel were very friendly and I had my car serviced promptly. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service manager has excellent customer service
my wife had difficultly setting up the appointment with the service tech. I called back and talk with the service manage and he was outstanding. very supportive and got us in very quickly. The bottom engine tray came loose while on the road. again, talked with the service manager and he resolved the issues quickly!
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Setvice
very nice and clean showroom with sales very nice sales peoples
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your strong recommendation of the staff and Bob Maxey Ford of Howell, Inc.. It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Routine Maintenance
I brought my 2012 Ford Taurus back for the regular oil change and tire rotation. Staff is always friendly. Now with the remodeling, the waiting area is comfortable and relaxing and spacious. Nice touch on the help yourself popcorn and drinks and snacks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback. The staff at Bob Maxey Ford of Howell, Inc. always strives to provide personable and excellent customer service. We greatly appreciate your strong recommendation, and thank you again for the review!
Great service and clean facilities
Great people, service people know us by name. We appreciate their quick service and expert skills.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business.
Oil Change Hard to Beat
I was there just for an oil change, and that was handled quickly and efficiently at a price that's hard to beat. The newly remodeled service facilities are a definite improvement over the old, and the waiting room is now first class, with pleasant decor and tasty snacks. Even the payment procedures are much better than before. My only reservation: When the technicians discovered that my oil pan has a leaky gasket, they were not able to deal with it on this visit. Since my vehicle is a Chrysler, it's understandable that the right gasket would not be in stock. I'm just concerned that the new oil may turn out to be wasted when the gasket does get replaced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Polite and Calm
Was shocked by the new way to talk to a service person. And then I didn't recognize anyone. Once I got help it was quick and efficient and my questions were answered. On my way out, I recognized some of the people I am used to dealing with. Experience was good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Again, we appreciate your recommendation of Bob Maxey Ford of Howell, Inc. and we hope to be of service again in the future.
Great service
You guys are doing a fantastic job! The place is clean the work was done fast! All the representatives were a pleasure to work with. Keep up the good job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. We always strive to provide personable and excellent customer service. Thank you again for the review!
Very Pleasant Lease Process
We returned our 2014 Escape utilizing the Early Bird lease end plan. The transaction went very smoothly and we drove away in a brand new 2016 Escape. We are very pleased with our sales associate Scott Clowers, who has been very attentive all through the previous lease period and again through the new lease process. We highly recommend Bob Maxey Ford for a new vehicle. Robert Leeds Howell, MI
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are glad you chose our dealership, Robert. The staff at Bob Maxey Ford of Howell, Inc. always strives to provide personable and excellent customer service. We greatly appreciate your strong recommendation, and thank you again for the review!
2015 edge
2015 edge salesman was excellent and personable explained everything to me will be back
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Rebecca, we are happy you had a pleasant experience at our dealership. We appreciate your recommendation of our team, and the staff here at Bob Maxey Ford of Howell, Inc. look forward to further serving you in the future!