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Bob Maxey Ford of Howell

(1,313 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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Lease Renewal

This was my first experience with Maxey Ford and it was the best car buying experience I've ever had. Recommended to me by a family friend, I was a bit concerned working with a dealership a hour and a half away from my home. However, the phone and email communications with my salesperson put me into the exact truck that I'd wanted at the best price and... the vehicle was delivered right to my driveway for us to sign the paperwork. No hassles, great service & product, all from my living room! Maxey Ford will be on the short-list when our current lease periods expire.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Dealership Excellent Customer service!

We bought a F-250 Superduty. Jennie Olrich was excellent! We had been vehicle searching over a year off and on. We were not sure what vehicle we wanted. Jennie was always there for us with answers to all of our questions. She is an amazing sales person. We bought our last F-250 from Jeff Moon 14 years ago! You have an amazing dealership staff! When we need another vehicle we will be back! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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clutch replacement

The staff was super! My total experience for the repair was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Rosanne Dryer

I leased a 2016 Escape Se. I dealt with Brian and Julie and my experience was best I have ever had when dealing with a car dealership. They were both kind and very helpful making the process very easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service facility

Fast, timely and courteous service, very much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best dealership EVER. Love it

As a first time Ford buyer I'm extremely satisfied and love this dealership. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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What title are you refering to?

I love my f-150.Your staff from 1-10 gets an 11.From Mike R to Jenny O. I was treated very nice.I got a good trade-in on my old truck and a good price on my new one.Thank you from Pete F.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I purchased a Escape/ purchased extra fob

I am always treated well when I have my car serviced at Maxey. People are friendly, efficient and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service feedback

Om time at cost estimated and first dealership ever to have free coffee, water and popcorn, those little things make a difference not to mention makes the wait time go by easily. Thanks, great service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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cindy

Tony did a great job getting my Escape fixed - the only thing is the last page is the inspection of my tires and other things - but it is not my cars information - it has the wrong mileage on it and the wrong year and name on it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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