Reviews
Ricardo was a huge help and Steve in finance was great
Ricardo was a huge help and Steve in finance was great too! The price was fair and they made the deal go smoothly!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear that Ricardo and Steve were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.
Guys are always busy but they always take good care of my
Guys are always busy but they always take good care of my car and me
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Jeff, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.
Went in to have passenger headlight replaced.
Went in to have passenger headlight replaced. Instead they replaced the driver side headlight which didn’t need it. I had to return to the service department to get the passenger light replaced. Very frustrating
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, We value your feedback and would appreciate the chance to speak with you about your recent visit to our Service Department to have your passenger headlight replaced. If you would, please send us your best method of contact so we can discuss this matter further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com
Very pleased with the service from ordering the running
Very pleased with the service from ordering the running boards to getting them painted and installed,Tony was very pleasant to work with and having the car completed on the day I needed it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback on our service at Lithia Chrysler Jeep of Reno. We're happy to hear that the process of ordering, painting and installing your running boards met your expectations. Your satisfaction with our team's effort to complete the work timely is greatly appreciated.
They have fast service, they had an appointment available
They have fast service, they had an appointment available the week after I called, convenient
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review. We are glad to hear that our service met your expectations in terms of speed and convenience. At Lithia Chrysler Jeep of Reno, we aim to provide accessible appointments and efficient service.
Staff was really professional and friendly.
Staff was really professional and friendly. And also fulfilled all my expectations as a buyer
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience at Lithia Chrysler Jeep of Reno. It's great to hear that our team met your expectations as a buyer.
Charles is always friendly and knowledgeable about my
Charles is always friendly and knowledgeable about my vehicle. He is so awesome to deal with. Leaving my vehicle he said he’d call when diagnosed and he did. I’m pleased with the follow up.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Chrysler Jeep of Reno and for sharing your positive experience. We are glad that our team provided the knowledgeable service you deserve.
I think the team should check their work before they
I think the team should check their work before they release a car. I have returned bi-weekly chasing a problem with the “check engine light”. If it is still on, the team should call me, instead of releasing the car and make me monitor the “check engine light”.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Your feedback is very important to us. We would like to speak with you about your recent experience with our Service Team regarding the check engine light on your vehicle. Please email either one of us with your contact information so we may discuss this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com
Have been coming to Lithia Chrysler Jeep of Reno for over
Have been coming to Lithia Chrysler Jeep of Reno for over 14 years, and have no complaints.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty to Lithia Chrysler Jeep of Reno. We appreciate your continued trust over the years and look forward to serving you in the future.
Did good job took a little while to get problem fixed but
Did good job took a little while to get problem fixed but it got done everything seems to be working out
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your patience at Lithia Chrysler Jeep of Reno. We appreciate the feedback and are glad everything is working properly now. Please feel free to reach out for any further assistance.