Reviews
Easy to work with.
Easy to work with. Keeps you informed every step of the repair. Done when promised
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with the repair process at Lithia Chrysler Jeep of Reno. We appreciate your feedback on our communication and timeliness.
The Service Department is very clean and inviting.
The Service Department is very clean and inviting. They are very friendly and ready to help out with any issues and questions.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive feedback on the cleanliness and friendliness of our Service Department at Lithia Chrysler Jeep of Reno. We're here to offer assistance whenever you need. Thank you for taking the time to share your experience.
I’m always treated well.
I’m always treated well. Professional yet like family as I have been with Lithia 11 years
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words about Lithia Chrysler Jeep of Reno. We appreciate your continued trust in our team to provide professional service year after year. It's great to hear that we can make you feel like family!
Lithia is an exceptional dealership!
Lithia is an exceptional dealership! Great service, personnel goes out of their way to be helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Lithia Chrysler Jeep of Reno. It's great to hear that our team was able to assist you effectively.
All the service advisors are welcoming with big smiles
All the service advisors are welcoming with big smiles and very knowledgeable and patient. It really is a pleasure bringing my jeep to this dealership for my service because everyone is so nice.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with the service advisors at Lithia Chrysler Jeep of Reno. We're glad to hear our team has been welcoming and helpful during your visits. We appreciate your choice to bring your Jeep here for service.
Charlie and Jason always take such good care of both
Charlie and Jason always take such good care of both myself and my husband Ted. We've been buying Jeeps from you for years and have always had a wonderful experience. Customer service is exceptional and we love your dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Always a great experience.
Always a great experience. Steve is always there to help when we need something and Charlie is always to help if we have a problem
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.
I didn’t have an appointment for an oil change, but they
I didn’t have an appointment for an oil change, but they still got me in and out in half an hour. Great service! These guys always take great care of me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Shannon, and for taking the time to leave us this wonderful feedback!
My one and only issue was that it took much longer than
My one and only issue was that it took much longer than originally quoted. Was quoted 90 minutes. Took over six hours.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this feedback, and we apologize for the long wait. We sincerely value your business and hope you will give us another opportunity to serve you.
After taking my car to a different shop they realized the
After taking my car to a different shop they realized the carelessness of your guys shop department. First you put in a bad thermostat so had to take it back get it replaced and when you guys put in new fans they weren't functional. They worked for 2 weeks. Double check that your parts are imported from China or someplace cheep. Two parts by you guys that ended up bad. ?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.