Reviews
After taking my car to a different shop they realized the
After taking my car to a different shop they realized the carelessness of your guys shop department. First you put in a bad thermostat so had to take it back get it replaced and when you guys put in new fans they weren't functional. They worked for 2 weeks. Double check that your parts are imported from China or someplace cheep. Two parts by you guys that ended up bad. ?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Charlie and Jason always take such good care of both
Charlie and Jason always take such good care of both myself and my husband Ted. We've been buying Jeeps from you for years and have always had a wonderful experience. Customer service is exceptional and we love your dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Always a great experience.
Always a great experience. Steve is always there to help when we need something and Charlie is always to help if we have a problem
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.
The Dealership is very Clean, Very Friendly Staff, No
The Dealership is very Clean, Very Friendly Staff, No pressure, and very Helpful. They all took their time explaining all processes
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear Steven, Tony, Joe, Jose, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Excellent service best price in nevada.
Excellent service best price in nevada. Ruben made the transaction very easy for us. The car was ready and pressure to buy unnecessary “dealer add ons”
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Edward, Thank you! Ruben and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.
Clean comfortable waiting area beautiful facility
Clean comfortable waiting area beautiful facility personnel all very professional I will be back for next service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.
Charlie is always available for questions and or concerns
Charlie is always available for questions and or concerns regarding service and warranty information. He brings great credit to the team at Lithia.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your recognition of our team's dedication to providing excellent service and warranty information at Lithia Chrysler Jeep of Reno. Thank you for sharing your experience.
It was nice people were very helpful and got us in and
It was nice people were very helpful and got us in and out of there quickly
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback about the service at Lithia Chrysler Jeep of Reno. We're glad to hear that our team was helpful and efficient during your visit.
False advertisement Fixing a vehicle and it coming back
False advertisement Fixing a vehicle and it coming back with more issues Mess up and offer a car wash then don't respond when you inquiry about this President ignores emails
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Marg, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Charlie was super awesome.
Charlie was super awesome. I love this dealership. I won’t buy a Jeep anywhere else. We’ve always been treated like a member of the family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with Charles and Robert. Please don't hesitate to let us know if we can be of further assistance.