Reviews
This is the worst I have ever been treated
You have the rudest people I have ever seen. Are they so busy they can’t at least acknowledge. The customer should be first., you should be ashamed of your help. Where is your professionals. I will go to Carson City for sure you suck for sure.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, Thank you for bringing this to our attention. We take great pride in how we take care of our customers and we would like to learn more about your visit with us. Would you please provide us with your preferred method of contact so we can discuss this in further detail? Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com
Absolutely the worst! Tried to buy a Jeep Wrangler....
Absolutely the worst! Tried to buy a Jeep Wrangler. Started online and ended up talking with Steve Harris. Made an appointment to come in. Got a call the day before asking if we wanted to put $500.00 down to hold a car. When we get to the appointment, no Steve-he's on vacation. Talk with Colby, who promptly tells us they don't have any Wranglers in stock! But, wanted us to buy a car sight unseen with a delivery date of "maybe next week"! Never again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Mitch, Thank you for bringing your recent sales visit to my attention in regards to a Jeep Wrangler. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com
Mr. Williford, I don't know what else to say. We bought our last Jeep at Lythia when you were still on Mill St. and had an excellent experience. This time, not so much. For whatever reason, Steve, kept contacting me and gave my number to Colby even though my wife was the buyer. Which, I had informed him. I understand vacation. I understand it really didn't matter the salesperson. But, why have us come in for no reason? Did your salespeople really expect us to either put $500.00 down to hold a vehicle or purchase a vehicle sight unseen and no definite delivery date? We were told the vehicles were in a new location - Valencia I think - and "might be in by next week." We live on North Red Rock Rd so it's a little bit of a ride. And, I had to take a half day off on Friday to make this appointment. I'm not sure my wife would be interested in doing business with you at all. We have started looking at other sites. This was really a disappointing endeavor. Good luck, Dr. Mitchell S. Boltz
Service Dept. When dealing with Charlie I always leave...
Service Dept. When dealing with Charlie I always leave feeling like I’m special and have learned something new about my car. I have absolute confidence that I agave received the best auto service available in Reno. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Paul, Thank you for your positive review. We are thrilled you continually experience professional, informative Service Visits with our Team here at Lithia Chrysler Jeep of Reno. We are looking forward to assisting you again for any of your future automotive needs.
Terrible Service Plan
I purchased an "oil change plan" for my Jeep Cherokee and extended warrantee. I am told ten (10) days before I can get service! Very DISAPPOINTED.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Rex, We take your feedback seriously and would like to connect with you to learn more about your experience in regard to your oil change plan. Please contact us when you are available. Thank you. Best, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com
Great experience smooth straight forward the sales staff...
Great experience smooth straight forward the sales staff very helpful and very knowledgeable of the product
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, We are happy to hear that you had a great experience with our Sales Department. We hope that you enjoy your purchase and at Lithia Chrysler Jeep of Reno we appreciate your business. Please know that you are always welcome here.
Thanks
The staff is always friendly and amazing! My appointment...
The staff is always friendly and amazing! My appointment never takes longer than estimated and I’m in and out quickly. I will be buying more Jeep vehicles from this dealer as their service is unmatched!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-stars and feedback. The team at Lithia Chrysler Jeep of Reno is glad your experience was friendly and amazing.
This was one of the easiest purchases I have ever made....
This was one of the easiest purchases I have ever made. Everything from the website to contacting the salesmen. Robert and Dirk have always taken care of us and we have never been dissatisfied. We will be recommending Litha Jeep to everyone. Thank you for everything!!! Awesome Experience!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to write a positive review! We are glad to hear Robert and Dirk were able to help you find a great ride and were able to make your overall experience at our dealership awesome. If you ever need help with your new ride, feel free to give us a call at Lithia Chrysler Jeep of Reno.
Great customer service, very friendly and professional...
Great customer service, very friendly and professional staff they are always happy to see you. Also super clean waiting room and bathrooms.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We can't thank you enough for your positive review! We're glad that you went home happy! Take care.
Bob in the service department is very helpful. The...
Bob in the service department is very helpful. The warranty work was done properly, and the price was reasonable for an oil change and tire rotation especially at a dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback! We are glad we could help and hope to see you at Lithia Chrysler Jeep of Reno again soon!
Great service with good communication. Fast service and...
Great service with good communication. Fast service and well done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lithia Chrysler Jeep of Reno thanks you for the 5-stars and feedback. Please come back and see us!