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Lithia Chrysler Jeep of Reno

(3,470 reviews)
Visit Lithia Chrysler Jeep of Reno
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2025 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 507-2488 (866) 507-2488
Used (877) 823-7876 (877) 823-7876
Service (888) 314-2217 (888) 314-2217

Reviews

(3,470 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Jeep of Reno from DealerRater.

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I’ve always had great service at Lithuanian Jeep. The...

I’ve always had great service at Lithuanian Jeep. The service are always polite and helpful no matter how swamped. I continue to recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for your positive review. It is great to read that our team have consistently provided you a polite, helpful and great service. Thank you for choosing Lithia Chrysler Jeep of Reno and we appreciate your recommendation.

Consumer response

I would recommend you service department to anyone and have. They’re courteous starting with the gentleman who meet you and what your in for to the service writer and the men who return the vehicle to you.👍👍👍

Easy to work with. Explains thing very well to the...

Easy to work with. Explains thing very well to the customer. The sales side is also very good. I have purchased two Jeeps from this Dealership and won't go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this excellent review, Jim! Congratulations on both of your new Jeeps!

I hate car shopping and salesman!!! Robert Black & Reno...

I hate car shopping and salesman!!! Robert Black & Reno Lithia Jeep are outstanding and so is my Jeep. Thank you everyone, so awesome. 5+ stars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review! We are happy to know that our Sales Team provided you with an outstanding car-buying experience. We look forward to your next visit to Lithia Chrysler Jeep of Reno!

Excellent service dept. Especially Ben Owings. Attentive,...

Excellent service dept. Especially Ben Owings. Attentive, quality people. Always a good experience. They explain thoroughly and don't do unnecessary work. Highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Lithia Chrysler Jeep of Reno! We are happy to know that you enjoyed working with our Service Department. We can't wait to work with you again!

Ben the service writer is the best super polite he makes...

Ben the service writer is the best super polite he makes you feel like family when you walk through the door. I will continue to take all of my family cars here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for your positive review. We are thrilled you had a professional, welcoming and helpful experience with our service team. We are looking forward to your next visit with us here at Lithia Chrysler Jeep of Reno.

Has my truck serviced had some other issues looked at my...

Has my truck serviced had some other issues looked at my driver's side outside mirror needs to be replaced another words good service I would recommend this place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your excellent experience with Charles! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out to us when we can work with you down the road at Lithia Chrysler Jeep of Reno.

Great service. Confident in both sales and service. I am...

Great service. Confident in both sales and service. I am a repeat customer, and plan to continue to do business with Lithia Jeep. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is great to see you had such a positive experience at Lithia Chrysler Jeep of Reno. We hope you'll consider us again in the future!

Outstanding service by outstanding people. I can not say...

Outstanding service by outstanding people. I can not say enough about the quality and professionalism of my experience with the Lithia service department. I will be returning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for telling us about your outstanding experience. Your satisfaction means everything to us, so we are thrilled to hear that our team were professional whilst working with you. Thank you for choosing Lithia Chrysler Jeep of Reno and we look forward to working with you in the future.

My Jeep Cherokee 2017 was in excellent condition, without...

My Jeep Cherokee 2017 was in excellent condition, without any problems until a few weeks ago. On that day, my car all of a sudden stopped in the middle of street and would not move anymore. I called Dan Durham and he said take to take my car to the dealership. He sent me to Charlie Sebastian, a service advisor. He was knowledgable and kind and under his supervision my car was fixed. Luckily, my car was still under warranty. I have owned Jeeps for many years and I still believe that it’s a great and reliable brand . Thank you Lithia Chrysler Jeep of Reno! Thank you Charlie Sebastian 😊😊for all you work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We couldn't help but smile after reading your amazing comments. We look forward to having you as one of our valued customers for many more years to come! Thanks again for choosing Lithia Chrysler Jeep of Reno!

We were traveling out of town, my Ram 2500 diesel needed...

We were traveling out of town, my Ram 2500 diesel needed emergency service, when the in town Dodge/Ram dealer wouldn't even make time to service my truck or even check my diagnostic engine codes, Lithia Chrysler Jeep not only checked my codes, but also fixed my truck same day even though they had a full schedule because they knew I'd be stranded away from home if not. Their service advisor Ben was awesome, their mechanics fast and efficient, and their shuttle service was also amazing and convenient. If I could give then more than 5 stars I would!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! We're so glad to learn that we got you back on the road! Thanks again for choosing Lithia Chrysler Jeep of Reno!