Reviews
Customer service is top priority.
Customer service is top priority. Thanks you..Tony is great. I will come back.h
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!
My dealer Jeffrey was absolutely wonderful!
My dealer Jeffrey was absolutely wonderful! Listened to all of the things that I was looking for in a vehicle. Made sure that I walked away with everything I need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jess, Thank you for taking the time to share your thoughts on working with Jeffrey and our team. We're glad to hear we delivered such a great experience!
Staff were friendly and I appreciated the shuttle
Staff were friendly and I appreciated the shuttle service. Originally was told my car would be done at 5pm but they had it done 2 hours early.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jennifer, Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. Michael and our team appreciate your business and hope to see you again soon!
Both the sales team and the service team have been great
Both the sales team and the service team have been great to work with. Unfortunately I seem to have purchased a Jeep with a lot of issues. I've had my 2025 for a month and the 3rd cylinder went out twice (wasn't fixed the first time) leaving me stranded, the driver's heated seat wouldn't work and the music/navigation system seems to be glitchy. Not happy with the quality of my 2025 Jeep.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Ben was great to work with.
Ben was great to work with. Communication was maintained throughout the service. Great job team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ben and our team, and we look forward to working with you again.
The dealership is clean and beautiful.
The dealership is clean and beautiful. Charles Sebastian has been my primary service representative for many years. He has managed a lot of complicated diagnostic and service appointments for me and my family over the years He knows cars and knows what he is doing. He is honest and fair and I consider her a personal friend at this point. Likewise with everyone else I have had the pleasure to work with here including other service personnel. Tony Moore and Kenny in sales are first rate. This is a first class and stand up operation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you, Susan. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!
Colby in financing is fantastic, I have a worked with him
Colby in financing is fantastic, I have a worked with him the last 3 Jeep Cherokee’s and Tony is great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Lithia Chrysler Jeep of Reno are glad to have you as a customer.
Service was timely and professional.
Service was timely and professional. Great experience every time I have come to this location.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joseph, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
I bought a used vehicle at a very fair price and in
I bought a used vehicle at a very fair price and in excellent condition and low mileage. They definitely don’t sell vehicles with questionable background. I have full confidence that the vehicle is mechanically sound and nothing was hidden. Salesman was friendly and honest in completing the sale. Highly recommend Lithia.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Whenever I come in with a problem, they always
Whenever I come in with a problem, they always accommodate whenever it’s possible for them to fit me in.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.