Reviews
The salesperson, David Flagg, always followed up, was
The salesperson, David Flagg, always followed up, was responsive and very helpful in a difficult environment for buyers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello FRANN0, Thank you for taking the time and sending us your feedback. We sincerely appreciate you choosing us, and we hope to be able to serve you in the future as well. Congratulations and have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
I dropped off my car and was met by the Service
I dropped off my car and was met by the Service representative. He sent me to pick up my loaner and was very polite. What a pleasure to receive a message that my car was ready, They we’re ready for me when I returned the car and washed my car to bring it to me! Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
hello PAIGEBSANT, Thank you for taking the time and sending us your feedback. We are happy to know that you were taken good care of and we hope to be able to serve you in the future. Thank you for choosing us for your service needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Doing good even with construction going on at nearby
Doing good even with construction going on at nearby building . A a a a a
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello msalamonik, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing our dealership for your service needs. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Abbey was very good on incoming / drop off and later
Abbey was very good on incoming / drop off and later explaining various needs and options
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello crowlings, Thank you for taking the time and sending us your feedback. We thank you for choosing our dealership for your service needs and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Chris Dressler was helpful in diagnosing the problem.
Chris Dressler was helpful in diagnosing the problem. He noted that I was also due for a service. The loaner car was helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello david.altheide, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing us for your service needs and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Scheduling an appointment was easy.
Scheduling an appointment was easy. I was greeted promptly on the day of my appointment and Chris explained how the problem would be identified. I was provided with a loaner. The communication following the diagnosis until completion was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello dwlevine_2000, Thank you kindly for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Every service experience has been excellent.
Every service experience has been excellent. The construction on Monday AM was disruptive, but OK
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello d.dahl, Thank you for taking the time and sending us your feedback, we sincerely appreciate you choosing our dealership for your service needs. We sincerely apologize for the construction, thank you for bearing with us. We hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
The service is very good.
The service is very good. I love the way they give me special treatment. I like Kimberly. She is very professional and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Princess, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Bernardo made it very pleasant!
Bernardo made it very pleasant! He kept me very informed on the status of the work, and my car was ready and clean earlier than I expected!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello verleen4, Thank you kindly for taking the time and sending us your feedback, We are happy to know that Bernardo took good care of you and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Check in was great, decided to wait for the car, was
Check in was great, decided to wait for the car, was advised they would try to make my wait time as quickly as possible. Was approximately an hour and a half wait, including car wash. Quick and efficient!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello CONNIESTEVENSON50, Thank you kindly for taking the time and sending us your feedback. We are happy to know that our service department took good care of you and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com