Reviews
Excellent customer service.
Excellent customer service. Kept us informed and answered all questions. Vehicle delivered as expected! Lexus Carlsbad team were professional and super friendly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello FLY.WAHEED, Thank you for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful rest of your week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Haley is so patient with me she is so helpful,She take
Haley is so patient with me she is so helpful,She take good care of me she friendly and nice .I will recommend Lexus Carlsbad to my friend.The service is good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello skoshi63, Thank you for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Service was efficient and thorough.
Service was efficient and thorough. All of the staff were helpful and courteous. Car was washed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Kevin01, Thank you for taking the time and sending us your feedback, we sincerely appreciate you choosing our dealership for your service needs and hope we are able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Patrick was friendly and he was willing to work with us
Patrick was friendly and he was willing to work with us to get me what I wanted
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello richardchristian494, Thank you kindly for taking the time and sending us your feedback. We sincerely appreciate you choosing us for your service needs and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Waiting 23 minutes for appointment to be processed.
Waiting 23 minutes for appointment to be processed. No milk in cappuccino made in lounge.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, otmakwan, Thank you for taking the time to response and share your sentiments regarding the wait time and the missing amenities in the lounge. I will make it a priority to meet with our Team to discuss further. Your comments are taken seriously as we always try to improve and proved a great guest experience. Lori Smith
Quick and efficient service beautiful clean car
Quick and efficient service beautiful clean car returned to me. Love the Lexus courtesy car wash
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello MAGGPIE1954, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Your service department is impeccable, even when I didn’t
Your service department is impeccable, even when I didn’t follow procedure they still took care of me. I have enjoyed my relationship with Lexus for the past 20 years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Teresa, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Very accommodating, professional, punctual, and
Very accommodating, professional, punctual, and organized . Everything was done quickly and getting a loaner car while I had my car in service helped me very much, feeling very blessed to be taken care of by Lexus Carlsbad service department. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Kayhaneh, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Great!
Great! On time and polite service. Thanks for the rental car, too. I will return soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello candyKbengs, Thank you for taking the time and sending us your feedback. We sincerely appreciate you choosing our dealership for your service needs. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Was very happy with the service, all the people were
Was very happy with the service, all the people were friendly, and completed the work professionally
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello jarrettconstruction, Thank you for taking the time and sending us your feedback. We sincerely appreciate you choosing us for your service needs and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com